Event Server (On-Call)

Sensei Wellness Holdings•Rancho Mirage, CA

14h

About The Position

The On-Call Event Server oversees the guest experience at events from start to finish, following internal Banquet Event Orders (BEOs). The role requires detailed knowledge of event setup procedures, service elements across different event styles, and menu offerings, including preparation methods, dietary restrictions, and common allergens. Event Servers anticipate guest needs and offer thoughtful suggestions to help create memorable events. Sensei Porcupine Creek operates lodging and facilities for golf, tennis, spa, fitness, movement, nutrition, meditation, enrichment, and body assessment. Sensei also operates food and beverage under a licensing agreement with Nobu. Its programs and continuing learning sessions are described as high-touch, evidence-led, and supported by technology.

Requirements

At least 2 years of experience in an upscale restaurant operation.
Must be able to obtain any food-handling and/or alcohol-serving certifications required by local or state agencies.
High school graduate or equivalent.

Nice To Haves

Fine-dining experience is preferred.
Commitment to a healthier living environment and willingness to embrace the Sensei Way and the philosophy and science in Dr. Agus’ teachings and writings.
Collaborative mentality and ability to get things done as part of a team.
Self-confidence and composure to accept critique, apply learning, and improve.
Resourcefulness and adaptability.
Openness to learning, developing new skills, and gaining professional experience.
Enjoyment of challenges.
Strong curiosity.
Willingness to embrace feedback and continuously improve.

Responsibilities

Set up, serve, and break down banquet events properly and on time according to BEOs, ensuring events are delivered as contracted.
Prepare event spaces before guests arrive, including tables, chairs, bars, buffets, lighting, sound, temperature, and related service elements.
Maintain professionalism and uphold Sensei service standards.
Provide friendly, polished, attentive service; anticipate guest needs, respond promptly to questions or concerns, and support guest satisfaction.
Identify VIP guests and follow established VIP service procedures.
Demonstrate knowledge of food and beverage offerings, including ingredients, preparation methods, presentation standards, dietary restrictions, allergens, wine varietals, basic cocktails, and event service styles.
Follow serving techniques and sequence-of-service standards; communicate orders and special requests accurately, verify order accuracy, and deliver items promptly.
Keep assigned sections, service stations, and equipment clean, organized, and stocked before, during, and after events.
Bus, reset, and prepare tables; complete opening and closing side work and check out with a manager before departure.
Operate and maintain event equipment safely and according to company standards; maintain cleanliness, safety, and sanitation.
Inform management about guest feedback, service issues, and operational concerns.
Adapt to each event’s pace and flow while maintaining service timing and attention to guest needs.
Work collaboratively with colleagues and supervisors, including supporting cross-departmental teamwork for seamless guest flow.
Attend required meetings and training sessions and stay informed about updates, offerings, and events.
Assist in mentoring or supporting new hires as directed.
Comply with company policies, safety standards, and food and beverage regulations.
Promote company values and departmental objectives to internal and external customers.
Follow up on complaints, questions, and concerns, responding to customer needs in a friendly, timely, and efficient manner.
Promote teamwork and cooperation among coworkers.
Follow safe work practices and attend safety-related training provided or made available by the company.
Perform other duties as assigned.