Event Sales Coordinator

Chicken N Pickle•Glendale, AZ

3d•Onsite

About The Position

As an Event Sales Coordinator, you’ll provide outstanding customer service in a fast-paced environment by working on small social event inquiries as assigned and assisting with a variety of inquiries about the venue, pickleball, events, etc. Event Sales Coordinators will have excellent verbal and written communication skills along with the ability to keep cool under pressure to ensure the Guests have an extraordinary experience. Working on nights, weekends and holidays may be required for this position, as well as assisting in the restaurant on an as-needed basis.

Requirements

2+ years previous experience in hospitality, restaurant or entertainment venue focus on events
Ability to work in a fast-paced environment
Excellent self-accountability for high personal standards of conduct and professionalism
Ability to communicate effectively with guests, return guests, co-workers and management
Flexible in approach; can readily adapt to business and team needs and changes
Process oriented, highly organized, fast and accurate and able to work under pressure
Excellent interpersonal and people skills as well as verbal and written communication skills
Excellent computer skills and ability to learn new software programs
Ability to multi-task and problem-solve
Capable of managing multiple projects/programs simultaneously
Ability to work evenings, weekends and holidays

Responsibilities

Demonstrate and believe in Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity and Quality
Demonstrates and supports a culture of diversity, equity and inclusion
Manage inbound events inquiries that are assigned to you while building relationships for repeat business
Contribute to the overall sales team goals by meeting and exceeding personal quotas, monthly, quarterly and annually
Manage all assigned leads with a sense of urgency, accuracy and professionalism
Maintain contacts in TripleSeat
Follow up with inbound requests to see if they have made a decision
Call upon contacts to see what went well and what could be improved
Foster client relationships through ongoing communication to ensure repeat business or referrals
Demonstrate the ability to negotiate and problem solve to close the sale
Identify opportunities for selling/upselling
Create, manage and confirm event bookings with attention to detail
Maintain and ensure the BEOs have all the required information
Develop a strategy to cultivate client relationships through ongoing communication to ensure repeat business or referrals
Utilize and create reports and dashboards to ensure personal and department Key Performance Indicators (KPI’s) are being met or exceeded
Ensure property events meet the culture of their location and discuss any changes to better align with their community
Maintain and ensure the BEOs for Property Events have all the required information
Work with the Event Manager to execute property events as needed per the playbook
Work closely with the Community Coordinator for their location to plan community events
Maintain and ensure the BEOs for Community Events have all the required information
Communicate with the Event Hostess and Event Manager on event details, changes/updates to allow for a successful event execution by Operations and the Culinary Team
Eager to learn new sales skills
Manage an independent work schedule with integrity and as expected
Contribute to a collaborative environment with the Sales Team and other departments within the restaurant
Maintain a calm, even-tempered, customer-focused demeanor
Understand processes and the ability to find information quickly
Ability to work for and lean into a start-up mentality