Event Sales & Services Coordinator

AccorHotel • Los Angeles, CA

3d • Onsite

About The Position

The Event Sales & Services Coordinator is responsible for supporting the events sales and conference services teams with shared responsibilities across the department. This includes following up leads and inquiries to convert them into bookings, coordinating with vendors, suppliers and internal departments to fulfill client’s requests and prepare event documentation, including timelines, floorplans and schedules. The role involves close collaboration with the Director of Event Sales & Services, Director of Conference Services as well the Event Sales and Conference Services Managers, and other departments to meet and exceed client expectations and achieve goals and targets.

Requirements

• Previous luxury hotel/resort experience preferred
• Strong administration and organization skills with a proven ability to juggle many tasks simultaneously in a busy work environment
• Familiar with and knowledge of Opera Sales and Catering or a similar Sales & Catering system
• Ability to interact with customers
• Multi-lingual skills are beneficial
• Hospitality diploma or degree an asset
• The potential to be a creative team player, possessing a high degree of professionalism, business acumen, energy and determination
• Able to set and meet deadlines with quality results
• Ability to be self-motivated in creating the most efficient systems for processing the required responsibilities
• Ability to make decisions, if needed, without guidance at times
• Must be able to work in a fast-paced environment, meet short deadlines and multi-task
• Must be able to type 40wpm
• Good telephone technique and etiquette
• Working knowledge of general office equipment, facsimile, Xerox and Microsoft Window
• Fluent spoken and written English
• Basic math
• Ability to perform tasks always with the best interest of the hotel in mind
• Ability to be self-motivated in creating the most efficient systems for processing the required responsibilities
• Ability to make decisions, if needed, without guidance at times
• Ability to sit for up to 8 hours a day
• Ability to walk, stand and bend intermittently
• Must provide proof of current eligibility to be employed in the United States of America.

Nice To Haves

• Previous luxury hotel/resort experience preferred
• Hospitality diploma or degree an asset
• Multi-lingual skills are beneficial

Responsibilities

• Perform all administrative duties in an organized manner and help maintain the event sales and conference services office orderly and efficiency at all times.
• Organize and maintain the event sales and conference services office files and records.
• Coordinate with other departments to ensure smooth office operations.
• Assist event sales & conference services Managers with daily office duties as instructed.
• Handle incoming telephone and email inquiries in a pleasant, courteous, and professional manner, ensuring that all pertinent information is noted accurately and communicated to respective Sales Managers.
• Other duties as assigned

Benefits

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• Learning programs through our Academies to promote growth and development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree