Event Sales Coordinator

The Calgary Zoo • Calgary, AB

10d • Onsite

About The Position

The Wilder Institute/Calgary Zoo is seeking a permanent full-time Event Sales Coordinator who will align zoo catered event products and services with prospective clients, meeting both needs and expectations. Clients include both external clients and internal business partners. This role involves working with clients to ensure all details for their event are accurate and precise, ensuring a successful experience, and providing a liaison between zoo internal departments and the customer to ensure ‘day of’ activities are in line with customer expectations. The Event Sales Coordinator is expected to be a clear communicator, highly organized, a creative problem solver, motivated, hardworking, process-driven, and attentive to detail. This critical role enhances the Wilder Institute/Calgary Zoo’s reputation as a wildlife conservation charity through event sales and collaborates across multiple teams including Catering, Kitchen, Guest Relations, Development, Marketing, Communications, and Animal Care. The organization's purpose is to act for wildlife, saving species and inspiring people to join them, with core values of driving impact, nurturing connection, cultivating hope, and being bold.

Requirements

• At least 2 years of experience in event sales, such as weddings, corporate events, etc.
• Working knowledge of several computer applications such as Microsoft Office (Word, Power Point, Excel), Caterease or related catering systems
• A flair for designing unique special events that deliver a “wow” factor
• Knowledge of developing, tracking and monitoring budgets and expenditures
• Must have excellent written and verbal communications skills
• Must have excellent organizational skills
• Must have excellent interpersonal skills and demonstrate a positive, outgoing, professional and friendly demeanour
• Must possess excellent relationship building skills, is confident and experienced in dealing with corporate and wedding clientele
• Ability to relate and interact positively with many other departments

Nice To Haves

• A bachelor’s degree in event management is preferred

Responsibilities

• Responsible for the accurate and timely completion of catering sales contracts and communication records
• Coordinate menus, décor and other logistics associated with each event in their portfolio
• Complete post event follow-up to ensure customer satisfaction and encourage repeat business
• Maintain positive ongoing customer relationships
• Increase event/catering sales revenue through proactive inside sales techniques, participation in client site tours, external client meetings and sales blitzes as required
• Develop and analyze goals and objectives for own area of responsibility
• Gather competitive intelligence and contributing to market and sales department planning, including and not limited to the management and awareness of their client base
• Participate in tradeshows, industry events, etc. as required
• Responsible for the accurate completion and communication of final details and the conveyance to Catering staff to ensure quality events

Benefits

• Competitive compensation, vacation and flex days entitlement
• Flexible benefits plan, including a health spending account
• Employer matching RRSP program
• Discounts on food, beverage, and merchandise
• Participation in the Staff Pass Benefit plan
• A fun, rewarding work environment and the opportunity to work in a park full of wild animals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level