Event Planning Coordinator

McDonald's Corporation•Chicago, IL

34d•$27 - $34•Hybrid

About The Position

This role serves as the central gatekeeper and ambassador for two critical service functions within Workplace Solutions: Scheduling Coordination and the Workplace Solutions Center (7700). The position is highly visible and customer-facing, requiring daily collaboration with internal teams, vendors, and McDonald’s employees to deliver a seamless, welcoming workplace experience. The ideal candidate is a proactive problem solver, excels at multitasking, and is deeply committed to delivering exceptional customer service. This role plays a vital part in ensuring that workplace operations, meetings, and events run smoothly from initial request through successful completion.

Requirements

Strong verbal and written communication skills with the ability to interact confidently at all levels of the organization
Highly team-oriented, adaptable, and flexible in a dynamic, fast-paced environment
Demonstrated commitment to delivering exceptional customer service
Proven ability to manage demanding situations and customers with professionalism, poise, and a calm demeanor

Nice To Haves

Preferred 2 plus years of experience in event booking, coordination, or a related hospitality or service-focused role
Hospitality degree is preferred, or a combination of college coursework and relevant professional experience
At times a flexible schedule is required to ensure adequate coverage

Responsibilities

Serve as the primary point of contact for coordinating meeting and event space, ensuring accuracy, efficiency, and a high standard of service
Reserve and manage Conference Center space in a timely and precise manner using EMS
Collaborate closely with McDonald’s employees (customers) to schedule meetings and events, design room layouts and seating configurations, coordinate food and beverage selections, and assist with catering menu recommendations
Identify and confirm audio-visual and technology requirements
Own the end-to-end customer journey, supporting clients from initial inquiry through event execution with professionalism and care
Balance multiple requests simultaneously while maintaining exceptional attention to detail, organization, and follow-through
Demonstrate a warm, welcoming presence with refined hospitality skills, a positive attitude, and a customer-obsessed outlook
Manage inbound facility service requests and customer calls through the Facility Services Portal
Provide phone and email coverage from 7:30 am – 4:30 pm daily, Monday-Friday
Accurately document, track, and manage customer issues within Workplace Solutions platforms
Coordinate vendor services and schedule appropriate resources to resolve service requests
Raise complex or urgent issues to the appropriate Workplace Solutions functional teams
Provide technical support and guidance for Workplace Solutions systems and tools, including Room Finder and Facility portals
Resolve issues requiring advanced critical thinking and problem-solving skills
Develop and maintain strong, collaborative relationships with team members, Workplace Solutions functional teams, McDonald’s Headquarters (MHQ) employees, Regional and Divisional partners, and External Workplace Solutions vendors
Support departmental priorities by assisting with special projects and additional responsibilities driven by business and organizational needs