Event Planner

Forest Home • Forest Falls, CA

4d • Hybrid

About The Position

The Event Planner is responsible for developing, maintaining, and deepening relationships with guest group leaders, ministry partners, and other organizations. The goal is to increase retention and provide superior customer service by facilitating outstanding guest experiences throughout the entire event planning process. This role acts as the primary point of contact for guests, coordinating all pre-retreat services and serving as a liaison between the guest and internal departments at Forest Home. The Event Planner will guide guests through detailed planning, including logistics, scheduling, housing, meeting spaces, attendance, payments, and necessary forms. Post-retreat, the role involves following up with group leaders to gather feedback, collect outstanding forms, and facilitate rebooking for future events. Collaboration with operations departments is key to ensure alignment and high-quality service delivery, advocating for the guest's perspective. The position also involves creating and distributing information sheets, facilitating meetings, resolving guest concerns, and potentially assisting with on-site support. The Event Planner will share group impact stories, support department goals for guest satisfaction and planning accuracy, and propose new systems for efficiency. The role also includes promoting quality standards and participating in spiritual life activities.

Requirements

• College degree is a plus.
• Career experience in ministry, sales, marketing, business, guest relations, or related area.
• Experience working or serving at Forest Home or other camp.
• Proven self-starter with successful experience working from a home office with minimal supervision.
• Strong MSFT office experience (Word, Excel, PowerPoint) with excellent computer and CRM skills.
• Excellent people skills and ability to develop relationships easily and quickly.
• Uphold and support the Mission, Vision and Core Values of Forest Home.
• Assume responsibility for initiating a pleasant atmosphere by displaying a professional attitude through performance, appearance, and demeanor.
• Ability to hear from God and pray for people, both in person and on the phone.
• Actively supports and participates in the staff spiritual life activities.
• Flexibility and willingness to perform a variety of tasks.
• Signed statement of faith.
• Maintain regular, timely attendance.
• Ability to relate to all types of individuals in a gracious manner.
• Be a self-starter.
• Excellent people service skills.
• Ability to provide service with integrity.
• Ability to streamline processes through necessary skill sets.
• Ability to manage multiple events, timelines, and competing priorities simultaneously while maintaining exceptional attention to detail.
• Good verbal and written communication skills.
• Ability to perform high quality work and accomplish assigned projects.
• Strong ability to work well in a variety of team environments.
• Servant heart and Christ-like attitude.

Nice To Haves

• Experience working or serving at Forest Home or other camp.

Responsibilities

• Orchestrate all pre-retreat services, including communication with group leaders and acting as the liaison between the guest and internal departments.
• Work closely with the sales team/ministry liaisons to maintain consistent communication for group leaders, ministry partners, or other organizations.
• Guide guests through the entire event planning process, detailing meal times, arrival/departure times, check-in/check-out locations, recreational/retail options and schedules, housing details, meeting space locations/layouts, updated guest attendance numbers, deposits/payments, and coordination/collection of necessary forms.
• Follow up with assigned guest group leaders post-retreat to obtain feedback, collect outstanding check-out forms, and streamline the rebooking process.
• Maintain repeat business and grow the customer base by efficiently and effectively communicating with guest group leaders to encourage rebooking.
• Participate in collaborative meetings with operations departments to ensure alignment and the highest quality of services provided to contracted groups.
• Coordinate necessary specifics daily with operations departments via phone calls, emails, or other communication methods.
• Create, revise, and distribute "info sheets" to appropriate departments and facilitate weekly meetings to ensure clear communication about group needs.
• Anticipate challenges, resolve guest concerns professionally, and collaborate cross-departmentally during high-pressure situations.
• Assist with on-site retreat support or operational coordination during guest events as needed.
• Share group impact stories and other important information about guest groups with staff meetings.
• Support department goals related to guest satisfaction scores, retreat retention, and planning accuracy.
• Seek opportunities and propose new systems/processes to ensure the highest level of efficiency in the event planning process.
• Create and revise reports on an as-needed basis.
• Actively promote the 4 Trees of Quality Standards.
• Actively support and participate in spiritual life activities.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree