Intern, Event Operations

Major League Baseball•Vero Beach, FL

About The Position

The Event Operations Intern supports the daily administrative and operational functions of the JRTC Event Services team. The intern assists with Spring Training preparations for high school and college teams, coordinates hospitality needs for visiting groups and event clients, and helps facilitate onsite housing, meals, and meeting-space logistics throughout the complex. The role also supports Front Desk and retail operations, special events, promotions, and campus-wide projects, and performs other duties as assigned by the Senior Coordinator, Event Planning.

Requirements

High school diploma required.
Strong verbal and written communication skills.
Highly organized, detail-oriented, and self-motivated.
Flexible and adaptable, with the ability to shift quickly between priorities in a fast-paced environment.
Able to work independently with minimal supervision and collaboratively as part of a team.
Ability to work irregular hours, including nights, weekends, and holidays, based on event and operational needs.
Valid driver’s license with an excellent driving record.
Ability to lift and carry up to 30 pounds.

Nice To Haves

Current enrollment in an accredited two- or four-year college program or relevant work-based learning program, preferably in Hospitality, Event Services, Sports Management, Business Administration, or a related field.
Experience with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.

Responsibilities

Assist with daily operational preparations for incoming athletic and non-athletic groups.
Communicate schedule changes, group needs, and special requests to the Event Services team and other internal departments.
Serve as a liaison for non-Spring Training groups, coordinating facility needs such as housing, meals, meeting space, and event logistics.
Assist with collecting, reviewing, and organizing required documentation, including waivers, insurance forms, tax exemption certificates, agreements, rooming lists, itineraries, and meal package details.
Conduct facility tours for prospective clients, focusing on non-athletic event inquiries and revenue-generating opportunities.
Build and maintain positive working relationships with MLB baseball and softball development staff, anticipating and coordinating their operational needs.
Prepare guest-facing materials, including gate envelopes, welcome packets, keys, and meal ticket packets.
Assist with event hotel agreements, track room blocks, and support the collection and reconciliation of event hotel commissions.
Support Front Desk operations with check-ins, switchboard coverage, guest service, and departmental communications as needed.
Assist with retail operations, including merchandise sales and inventory management, as needed.
Support special events, promotions, and campus-wide projects.
Perform other duties as assigned by the Senior Coordinator, Event Planning.