Event Operations Coordinator

FeverUp • New York, NY

2d

About The Position

Fever is seeking a motivated and proactive Onsite Coordinator to join its Event Operations department. The role is responsible for helping deliver smooth, high-quality live experiences by coordinating event staff and managing onsite operations. The coordinator serves as a point of contact between Fever, event partners, production teams, and onsite staff, and represents Fever’s brand, culture, and policies at events. The position suits someone who is process-oriented, organized, and comfortable solving problems in a fast-paced environment.

The successful candidate will manage event staff training and duties, event equipment and validation systems, guest flow and queues, and onsite payment devices and accounts for food and beverage or merchandise. They will respond to customer complaints, follow communication procedures and policies, and report event status, incidents, and pre- and post-event observations to Fever managers. The role requires flexibility to work rotating shifts, including scheduled weekends, and authorization to work in the country where the events take place.

Requirements

• Fluency in English.
• Excellent face-to-face communication skills.
• Highly organized and efficient, with strong time-management skills.
• Ability to solve problems and think strategically and efficiently when faced with onsite issues.
• Willingness to learn from mistakes and provide feedback to improve experiences.
• Collaborative approach and willingness to perform all required event tasks hands-on.
• Decisive and organized.
• Flexibility and availability to work rotating shifts (09:00–18:00 / 09:30–18:30), including weekends as scheduled.
• Must be authorized to work in the event country, either as a citizen or resident permitted to work, or by already holding a work visa or permit.

Nice To Haves

• Experience in event coordination roles.

Responsibilities

• Coordinate and manage onsite event staff and ensure staff are trained in their duties and Fever policies.
• Manage and control event devices and inventories, including PDAs, computers, and point-of-sale equipment.
• Control ticket validation systems and devices, including the Fever Partners App.
• Manage guest flow throughout the experience, preventing bottlenecks and crowding and controlling queues.
• Manage onsite payment devices and accounts for food and beverage and merchandise.
• Handle onsite customer complaints and provide appropriate solutions and alternatives within time limits.
• Follow communication procedures, guidelines, and policies.
• Engage with customers and provide attentive service.
• Report event status to Fever managers daily, including pre- and post-event findings, feedback, and onsite incidents.
• Serve as the point of contact between partners, production, onsite staff, and Fever.
• Represent Fever onsite and understand its culture, brand, and policies.

Benefits

• 40% discount on Fever events and experiences.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Pension plan.
• GymPass membership.
• Base salary of $47,000 USD per year, plus an annual performance bonus of up to 10%.
• Opportunity for professional and personal growth and responsibility from day one.
• Opportunity to have an impact in a high-growth global category leader.
• Work with a young, international team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed