Event Operations Coordinator
About The Position
At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to premier conferences, trade shows, banquets and more. The Vancouver Convention Centre is hiring an Event Operations Coordinator to join our team on a full-time basis. The Event Operations Coordinator serves as the central communications hub for event and facility operations, ensuring the seamless flow of information between clients, guests, tenants, vendors, and internal teams. As the primary point of contact for incoming radio and telephone communications, this role is responsible for coordinating requests, dispatching resources, and facilitating timely responses to operational and event-related needs. Working in a fast-paced environment, the Event Operations Coordinator plays a critical role in supporting exceptional event experiences by prioritizing requests, relaying critical information, and maintaining clear and effective communication among stakeholders. This position helps ensure daily operations run smoothly, issues are resolved efficiently, and service standards are consistently met.
Requirements
- Grade 12 diploma or equivalent education
- A minimum of two years of experience in a similar role in the event or service industry is an asset
- Strong customer service and communication skills
- Ability to manage competing priorities in a fast-paced environment
- Calm, professional approach during high-pressure or emergency situations
- Sound working knowledge of a wide variety of standard software applications including Momentus, Microsoft Office Programs, iPads, iPhones, and cloud-based software.
- High attention to detail and strong record-keeping skills
- Knowledge of or ability to quickly learn event operations and local area information
Responsibilities
- Act as the central communications point, managing all guest, client, tenant, and internal enquiries via phone and radio, and coordinating responses.
- Monitor and manage multiple phone lines simultaneously, including Guest Services (7299), and the Main Switchboard, and the VCC website inbox
- Monitor and respond to multiple radio channels, ensuring timely communication and coordination,
- Coordinate and dispatch appropriate personnel and resources to meet service delivery expectations
- Facilitate and track daily operational requests including lost and found
- Liaise with tenants, neighbouring businesses, hotels, city attractions, and city agencies regarding day-to-day operational matters
- Maintain up-to-date knowledge of: Events and Building Operations, City attractions, hotels, restaurants, and transport options
- Provide accurate information and recommendations to guests and stakeholders
- Maintain a detailed, accurate, and published shift log of all activities and incidents
- Follow internal processes for issue resolution and escalate matters to the Operations Manager when required
- Identify opportunities for service improvements and contribute to updates in procedures and policies.
- Contribute to the development and maintenance of resources within the Documents Library.
- Supporting overall administration for the Event Experience Team.
- Support the Event Experience ambassador team as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
