Event Operations Center (EOC) Representative - State Farm Stadium

ASM Global • Glendale, AZ

3d • Onsite

About The Position

State Farm Stadium is looking for support on event days within the Event Operations Center. The Event Operations Center Representative will provide direct assistance on event days.

Requirements

• Ability to make good decisions under pressure
• Excellent organizational skills are a must
• Possess exceptional written and verbal communications skills
• Solid computer experience in Windows XP, Microsoft applications, and Excel.
• Meet the physical demands of this job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, working from various heights, and moderate to loud noises
• Operate a work provided computer using Windows and Microsoft Office software
• Operate portable radio and standard office equipment including copier
• Follow oral and written instructions and communicate effectively with others in both oral and written form
• Work effectively under pressure and/or stringent schedule and produce accurate results
• Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment
• Remain flexible and adjust to situations as they occur
• Ability to communicate effectively through text message.
• Ability to work with limited supervision
• Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours
• The employee is required to walk extensively.
• This position requires work inside and outside of the building and some exposure to adverse conditions.

Nice To Haves

• Ideal candidates have completed or are currently seeking a degree in Facility Management, Hospitality, Tourism or Sports Management (consideration may be given to other degrees if the candidate can demonstrate equivalent industry work experience)

Responsibilities

• Provide efficient and accurate response to guests and stadium teammates through Text Assistance Hotline
• Dispatch text messages received to appropriate groups within a timely manner
• Assist with wheelchair request text response and wait-time updates
• Support event day ejection processing and paperwork

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree