Event Meeting Manager

LM SERVICES CORPORATION GROUP•St. Louis, MO

2d•Onsite

About The Position

The Event Meeting Manager is responsible for responding to inquiries in a timely manner to obtain new accounts and managing accounts to achieve guest satisfaction. This role solicits past and new business to ensure all revenue goals (room night, avg. rate, room rental) are achieved or exceeded. The position involves handling a large volume of accounts, typically events occurring in the near term, and maintaining an organized system to ensure all viable inquiries are pursued promptly. The manager will perform administrative duties, coordinate various departments, conduct site inspections, and represent the property at trade shows. A key part of the role is supervising the overall set up and implementation of events and meetings, ensuring guest specifications are met and satisfaction is achieved, including conducting early morning introduction sessions with clients.

Requirements

Basic mathematical and calculator skills to prepare cost proposals.
Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.
Ability to move throughout the property to conduct site inspections.
Ability to listen, speak and write English to ascertain information and respond to clients.
Ability to anticipate and analyze client needs and negotiate pricing.
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
Prior sales experience required.
Hotel sales experience strongly preferred.

Nice To Haves

College degree with hotel major is preferred.

Responsibilities

Respond to inquiries in a timely manner to obtain new accounts.
Manage accounts to achieve guest satisfaction.
Solicit past and new business to ensure all revenue goals are achieved or exceeded.
Handle large volume of accounts, typically events occurring in the near term.
Maintain an organized system to ensure all viable inquiries are pursued in a timely manner.
Follow up and return calls, quotes, proposals, and contracts must be completed without delay.
Perform administrative duties associated with position including inputting BEO’s, preparing and sending out contracts and proposals, best guest account management, billing, etc.
Coordinate various departments’ participation in servicing accounts.
Move throughout property to conduct site inspections, reporting any repairs or areas requiring maintenance to the appropriate department.
Tour existing, former and potential clients, providing information about the property and by utilizing an effective and positive sales technique.
Meet, greet, and entertain potential clients, providing information regarding the property to increase sales.
Supervise the overall set up and implementation of events and meetings, working closely with other departments to ensure that the guest specifications are met and their satisfaction is achieved.
Conduct early morning introduction session with clients to ensure satisfaction with event/set up.
Attend trade shows and other community events as necessary to represent property and acquire new business leads.
Assist the supportive staff with the maintenance of sales files.
Work closely with the catering department to generate new business and service accounts.
Order amenities for meeting planners or VIP's.
Attend regular sales and sales related meetings.