Event Manager

Overture Center Foundation Inc • Madison, WI

2d • Onsite

About The Position

Under limited supervision, the Event Manager performs on-site work coordinating customer services during events in Overture Center for the Arts, responding to customers’ last-minute changes or requests and ensuring the best possible service is provided within the Center's capabilities. The Event Manager works closely with security staff, caterers, house technicians, maintenance, and others responsible for making Overture Center events a success and acts as the primary customer contact in the building during non-theatrical public and private events. Hours vary depending on the events scheduled.

Requirements

• High school diploma/GED
• 2 years’ experience coordinating services and enforcing rules and regulations, including at least 1 year in the entertainment and/or hospitality industry.
• Basic knowledge of event set-up and coordination.
• Ability to learn computer operations applicable to areas of responsibility.
• Ability to deal effectively and communicate with customers of various ages, socioeconomic statuses, and ethnic groups.
• Ability to handle diverse circumstances and activities.
• Ability to understand and independently carry out direction and procedures.
• Must be able to operate a computer, telephone, and two-way radio.
• Required to use two-way radio for work purposes.

Nice To Haves

• 2 years college or technical college coursework in Business Administration, Hotel Management, or related area preferred.
• Knowledge of audiovisual and other technical equipment preferred.

Responsibilities

• Represents Overture Center at events as primary customer contact and event liaison.
• Implements event plan details using complex rooms booking program, event reports, and work orders.
• Coordinates information regarding space usage, equipment requests, and general event services between various Overture Center departments security staff, coat check staff, house technicians, maintenance, and catering. Coordinates event details with all other activities in the building.
• Accommodates on-site requests based on extensive understanding of building and equipment use policies. Assists external vendors with load-in, set-up, and load-out.
• Enforces building policies, procedures, and regulations. Oversees events and ensures guests, vendors, equipment, and staff make it safely out of the building.
• Provides certain technical and set-up support as needed. Inputs room use data into computer post-event and generates appropriate reports.
• Perform all other tasks as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED