Event Manager| Full-Time | Grand Junction Convention Center

Oak View Group•Grand Junction, CO

16h•Onsite

About The Position

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule, and supervise all guest services staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; and be responsible for and ensure overall customer and lessee satisfaction and experience.

Requirements

3-5 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting.
Strong oral and written communication skills.
Strong computer skills in Microsoft Office applications, word processing, and the Internet.
Knowledge of operational characteristics of events.
Ability to identify the needs of users of the facility.
Knowledge of crowd management and control techniques.
Knowledge of customer service practices.
Knowledge of principles of supervision, scheduling, and training employees.
Demonstrated familiarity with facility use contracts.
Knowledge of fire and public safety regulations.
Knowledge of A/V equipment and electronic systems in public assembly facilities.
Experience with budget preparation and control.
Familiarity with terminology used in entertainment/convention/public assembly settings.

Nice To Haves

Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field preferred.
Experience with INFOR is preferred but not required.

Responsibilities

Advance, plan, service, and supervise all events.
Plan, direct, and evaluate the work of subordinates.
Provide leadership and guidance for event personnel.
Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.
Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public, and municipal officials.
Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed.
Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles.
Assist in the preparation of building to meet the requirements of upcoming events/shows.
Assist with the completion of pre-show event financial estimates.
Assist with the completion of post-show event settlements.
Advise lessees on services available from independent contractors for events.
Recruit, train, and supervise event & security staff.
Create work schedules for event & security staff, delegate assignments, and review performance/results.
Function as a liaison between users of the facility and the facility staff.
Recommend and evaluate required event staffing levels.
Coordinate communication between building staff and show staff during load-in and load-out.
Investigate and resolve event-related complaints in a professional manner, ensuring customer satisfaction.
Manage/Hire/Oversee in-house guest services staff and subcontracted security staff.
Make hospitality arrangements as needed.
Communicate with municipal officials, including police, fire, and medical services; event staff; and the public to ensure security of patrons and smooth event running.
Review emergency planning procedures with all event staff for each event.
Create and distribute detailed data sheets prior to every event.
Prepare and approve bi-weekly payroll for all event staff and security staff.
Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed.
Serve as Manager on Duty as scheduled.
Other duties and responsibilities as assigned.