Event Manager | Full-Time | Flint River Entertainment Complex

Oak View Group•Albany, GA

8d•Onsite

About The Position

The Flint River Entertainment Complex is comprised of the Albany Civic Center, Albany Municipal Auditorium, and Veterans Park Amphitheater. These three operations share a single staff, and the focus of the Event Manager will be split between the venues. The Event Manager serves as the Promoter/Artist/Client representative’s link to the facility and all internal departments’ representatives to the Promoter/Artist/Client. The Event Manager serves as the Manager on Duty, which includes the supervision of part-time workers for events and, during events, aids fans and patrons with a successful event experience. The Events Manager also completes the settlement of events with each respective promoter/client who uses the facility.

Requirements

3-5 years of increasingly responsible experience in event management in a stadium, arena, theater, convention center or public assembly facility setting
Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
Strong oral and written communication skills
Must have strong computer skills in Microsoft Office applications, word processing, and Internet
Possession of, or ability to obtain, a current CPR certificate
Knowledge of operational characteristics of events
Ability to identify the needs of users of the facility
Knowledge of crowd management and control techniques
Knowledge of customer service practices
Knowledge of principles of supervision and training
Demonstrated familiarity with facility use contracts
Knowledge of fire and public safety regulations
Knowledge of A/V equipment and electronic systems in public assembly facilities
Experience with budget preparation and control
Familiarity with terminology used in entertainment/convention/public assembly settings

Responsibilities

Plan, service, and supervise events
Plan, manage, and evaluate the work of subordinates
Provide leadership for event personnel
Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
Communicate clearly and concisely
Establish and maintain effective working relationships with staff, contractors and facility users
Assist in the advancement of events/shows
Assist in the preparation of building to meet the requirements of upcoming events/shows
Complete pre-show event financial estimates
Complete post-show event settlements
Advise lessees on services available from independent contractors for events
Recruit and train event, parking, and security staff
Create work schedules for event, parking and security staff; delegate assignments; and review performance and results
Function as a liaison between users of the facility and the facility staff
Recommend and evaluate required event staffing levels
Coordinate communication between building staff and show staff during load-in and load-out
Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public
Investigate and resolve event-related complaints in a professional manner, ensuring customer satisfaction
Ensure maintenance of equipment (radios, headsets, etc.) for all event, parking and security staff
Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
Make hospitality arrangements as needed
Communicate with municipal officials, including police, fire and medical services; event staff; and public to ensure security of patrons and events run smoothly
Review emergency planning procedures with all events staff for each event
Create and distribute detailed data sheets prior to every event
Assist and manage changeover crew with breakdown and setup of events
Coordinate with the Director of Finance as needed to ensure event staff and other applicable parties are paid
Coordinate service needs with the Food and Beverage provider as needed
Serve as Manager on Duty as scheduled
Perform all other duties and responsibilities as assigned