Event Manager-Renaissance Raleigh North Hills Hotel

Concord Hospitality Enterprises•Raleigh, NC

8h•$54,235 - $67,794•Onsite

About The Position

We are hiring an Event Manager! This role provides the highest levels of customer service to internal partners and external clients at all times, aiming to deliver a successful experience for planners and attendees to foster repeat and referral business. The Event Manager will respond quickly, professionally, and clearly to all communications, representing the Renaissance Raleigh brand. This position involves monitoring and managing all aspects of pre-event, event, and post-event details, including tracking and communicating particulars of assigned events and groups such as room blocks, meeting space, concessions, group history, key dates, contract clauses, resumes, event orders, BEOs, and billing details. The role requires gaining knowledge of the hotel's food and beverage offerings, function space, audio visual capabilities, and other event-related details. Excellent time management, self-motivation, organization, and attention to detail are essential.

Requirements

Must be able to available to work days, nights, and weekends

Responsibilities

Provide the highest levels of customer service to internal partners and external clients at all times. Deliver a successful experience for the planner and attendees with the goal of garnering both repeat and referral business.
Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and concise communiqué that is representative of Renaissance Raleigh via all avenues of communication.
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
Demonstrate excellent time management, self-motivation, and organizationally savvy with a keen focus on details.