Event Manager | Full-Time | Iowa Events Center

Oak View Group•Des Moines, IA

10d•Onsite

About The Position

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule, and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; and be responsible for and ensure overall customer and lessee satisfaction and experience.

Requirements

Bachelor’s degree from an accredited college or university with major coursework in facility management, marketing, business administration or related field
3-5 years of increasingly responsible event management experience in a stadium, arena, convention center or public assembly facility setting highly preferred
Proficient in use of Microsoft Office programs in a Windows format
Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations; food service practices; A/V equipment; and relevant federal, state, and local regulations
Ability to communicate clearly and concisely
Self-motivated with excellent interpersonal skills.
Ability to function and make management decisions in a fast-paced high-pressure environment
Ability to work independently and as part of a team
Must be available to work a flexible schedule, including long shifts, early mornings, evenings, weekends and holidays as required

Nice To Haves

experience with AutoCAD preferred
Production experience involving concert setup, audio, video, lighting, and rigging preferred

Responsibilities

Responsible for managing, planning, coordinating, and facilitating the logistics of events throughout the Iowa Events Center
Develop and control event budgets, including preparing pre-show event financial estimates and completing post-show financial settlements based on contractual requirements.
Ensure timely and accurate event information is delivered to the Finance Department for settlement/invoicing purposes
Detail event for client approval and internal communication by creating an event resume in Momentus Software
Assist internal and external clients with event logistics and suggest the most effective ways to use the facility for specific types of functions.
Exercises discretion and utilizes independent decision-making during events that will best represent the Iowa Events Center and serve the client.
Ensure that all event insurance certificates, licenses and permits required for production are obtained in a timely manner, including pyrotechnics and traffic control
Advance and communicates all event information to appropriate departments and staff
Troubleshoot during event preparation and during event to ensure that all event setups are correct, including making decisions about policy, procedures, billing and staffing
Oversee and manage all production, setup, event staff, event-related contract services
Maintain communication with events team to ensure a flawless event
Create work schedules for event and security staff, delegate assignments and review performance and results
Responsible for the Events Department role in the execution of event contracts and rental agreements
Act as manager on duty as required
Communicate in a timely fashion any/all problems and proposed solutions to the AGM and/or Director of Events
Receives and responds to complaints from tenants and the public or refers them to the Director of Events
Prepares events reports noting attendance, times, significant problems, etc.
Ensure collection of all payable by due dates
Finalizes lessee requirements, including table arrangements and number and nature of support personnel (ushers, security guards, caterers & decorators)
Coordinates effectively with other departments, including Operations, Catering Sales, Engineering, etc.
Maintain superior interpersonal relations with clients, employees, management, contractors, and temporary employees
Work on-site for assigned events, maintain excellent attendance, and contribute to a safe & healthy work environment.