General Manager | Full-Time | Tyson Events Center

Oak View Group•Sioux City, IA

5d•Onsite

About The Position

The General Manager is responsible for the efficient, professional, and profitable operation of OVG-managed venues in Sioux City, IA. The GM’s primary responsibilities include overall management of the venues, promotion, operations, construction, purchasing, policy administration, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations for the Tyson Event Center, Orpheum Theatre, and Sioux City Convention Center.

Requirements

Bachelor’s degree or better from an accredited college or university in Business/Hospitality Management or a related field.
5-7 years of management experience in an Arena, Convention Center, Hotel, or other similar public assembly facility.
Ability to research, develop, and maintain relationships with artist agents and artist management as well as local, regional, and national promoters.
Proven leadership skills.
Demonstrated knowledge of event solicitation and presentation, public relations, advertising and media relations, event planning, facility operations, budget preparation, and personnel management.
Ability to apply conflict resolution and problem-solving skills in a team-oriented environment.
Ability to express and communicate ideas clearly and concisely.
Superior Sales and Marketing skills.
Knowledge of budget preparation and control.
Considerable knowledge of safety regulations and other federal, state, or local laws and regulations.
Effectively work under pressure and meet tight deadlines in a fast-paced environment.
Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner that fosters a positive, enthusiastic, and cooperative work environment.
Ability to make sound business/operations decisions quickly and under pressure.
Strong working knowledge of computer applications: Microsoft Office, POS systems, and timekeeping systems.
Ability to work well in a team-oriented, fast-paced, event-driven environment.
Possess a valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession and premium services operations.
Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
Ability to handle cash accurately and responsibly.
Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
Ability to work independently with little direction.

Responsibilities

Support booking efforts of all events at the Tyson Event Center, Orpheum Theatre, and Sioux City Convention Center.
Develop and maintain relationships with reputable promoters, local market contacts, agents and talent affiliates to attract concerts, shows, entertainment events, etc.
Maintain active contact with the Contract Administrator, relevant oversight boards, and city department heads overseeing our management at the venues.
Monitor Oak View Group’s compliance with all provisions of the management contract as it pertains to the venues.
Provide direct oversight of all department heads and regularly provide direction, approvals, and general guidance.
Develop long-term capital improvement plans for the venues and oversee the execution of capital projects.
Generate financial and other reports detailing venue activities for the client, corporate, and relevant city oversight bodies.
Establish and maintain effective working relationships with tenants, employees, union representatives, and the general public.
Administer specific plans and programs prescribed by corporate directives, to include HR, sales and marketing, quality assurance, energy efficiency, safety/emergency procedures, crowd control and crisis management practices, or other areas as needed.
Prepare a proposed annual operating budget and submit such proposed budget to the client/corporation.
Oversee day-to-day operation, ensuring technical personnel and all support staff have access to required resources for all events; oversee plans for allocating those resources; and successfully manage their efficient implementation.
Ensure all agreements made regarding the venues are in compliance with the contract, state, and federal law.
Oversight of recruiting, training, supervising, and evaluating full-time staff.
Develop and implement facility goals in accordance with the management contract, the client’s objectives, corporate policy, and good business practice.
Oversee facility involvement with the Convention and Visitors Bureau, as well as other appropriate destination marketing agencies.
Actively participate in community engagement, including participation with local organizations, sports commissions, etc.
Provide final approval for all contracts and agreements.
Maintains a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
Attend conferences and trade association meetings.