Event Manager

Sun Hill Properties Inc.• Los Angeles, CA, US, CA

1d•Onsite

About The Position

This role is responsible for planning, detailing, and executing all assigned group and social events after the business is contracted. This is a non-sales position focused solely on event service and operational success. You will serve as the primary point of contact for the client from the point of turnover through the event’s completion, ensuring flawless service and consistent Hilton guest experience.

Requirements

Bachelor’s Degree or combination of experience and education
Minimum of 2-4 Years’ experience in event management
Excellent organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Extensive knowledge of event planning and catering requirements.
Ability to work with clients to determine and anticipate the needs of the event.
Excellent managerial and supervisory skills.
Ability to work at a fast pace.
Extensive knowledge of food hygiene.
Strong organizational and time-management abilities.
Proficient in Microsoft Office Suite; experience with Delphi, Opera, or similar event management systems.
Must be able to bend, crouch, kneel, and twist in the work area.
Must be able to maneuver around property.
Must be able to sit, walk and stand for prolonged periods of time.
Must be able to operate a computer, telephone, and copier.
Must have manual dexterity to operate all office equipment.

Responsibilities

Serve as the liaison between clients and hotel departments, managing all communication from pre-event planning through post-event follow-up.
Conduct pre-conference meetings and site visits with clients and internal stakeholders.
Ensure timely responses to all client inquiries and needs.
Create comprehensive Banquet Event Orders (BEOs), diagrams, and event resumes.
Coordinate all aspects of the event including food & beverage, room setups, audio-visual needs, billing, and vendor logistics.
Ensure alignment between client expectations and operational delivery.
Provide on-site support during events, ensuring seamless execution and client satisfaction.
Act as the main contact during the event for both the client and hotel operations teams.
Monitor service standards and make real-time adjustments to ensure quality.
Conduct post-event evaluations with clients and internal teams to ensure feedback is collected.
Review billing and ensure all charges are accurate before final invoices are issued.
Collaborate with the Director of Events on opportunities for service enhancements and upselling during the service process.
Work closely with Banquet, Culinary, AV, Front Office, Parking and Housekeeping teams to communicate and deliver the event vision.
Attend daily and weekly BEO and operations meetings to ensure proper execution.