Event & Lifestyle Coordinator - Everleigh Halcyon Village

Greystar•Alpharetta, GA

3d•Onsite

About The Position

The Lifestyle Coordinator will develop, facilitate, and promote an active lifestyle program for current and prospective residents to achieve goals surrounding community occupancy and resident retention. This role plays an integral part in the sales and move-in processes, working with the Community Manager and Sales Consultant(s) to enhance the efficiency and effectiveness of these processes, as well as contributing to the achievement of year end budgeted occupancy, revenue, and resident retention goals. The Lifestyle Coordinator will conduct both digital and in-person marketing and support both incoming and outbound communications.

Requirements

High school diploma or equivalent required
1-3 years minimum of relevant experience.
Demonstrated ability to read, write, and communicate effectively with prospects, residents, vendors and coworkers.
Strong organizational skills and attention to detail to produce error-free documentation and create orderly systems and processes.
Excellent customer service skills to be able to interact effectively with a diverse group of people, stay calm under pressure, and provide cheerful assistance to others.
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
Incumbents must have valid driver’s license to drive a golf cart on property.
Proficiency in word processing, spreadsheet, and database management programs in order to complete required reports and documents.
Proficiency and fluency in using the internet for researching resident requests with programs such as Google and other search engines, and navigating the internet and websites.
Ability to manage community social media accounts by creating engaging content, building a following, and promotion events across all social media platforms such as Facebook and Instagram.

Nice To Haves

associate or bachelor’s degree in business, marketing, hospitality, or related field preferred.

Responsibilities

Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member.
Assists with tours as needed.
Answers phone calls, routes all calls to the appropriate team member for assistance and assists with completed service request call backs as necessary.
Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and monitors the loading dock and/or elevator schedule for move-ins and move-outs.
Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
Ensures all amenities are in tour condition and prepared for resident use.
Utilizes amenity space to develop and execute innovative, creative, and dynamic events, services, and programs.
Works to develop outcomes as well as assessment metrics to determine success of programs.
Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains positive relationships and contacts with concierge vendors and local businesses.
Offers recommendations to residents on a variety of services or needs and keeps up to date on events within the community.
Monitors and responds to Lifestyle E-mail Account and works with Lifestyle Team to ensure messages are responded to in a timely fashion and to create marketing and awareness of events, programs, services, and initiatives.
Creates and produces the monthly calendar, newsletter, and flyers with activities and events.
Monitors and submits items for Resident Portal postings.
Participates in ensuring Greystar sales and marketing program standards and benchmarks are being met.
Provides input into the development of budgets within the property portfolio as it relates to planned activities and resident retention.
Manage expenses to budget.
Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off.
All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.