Event Floor Coordinator

DECC•Duluth, MN

5d•$21 - $21•Onsite

About The Position

The Event Floor Coordinator is responsible for overseeing a wide range of events, including conventions, tradeshows, meetings, galas, weddings, sports, concerts, and other forms of entertainment. This role supports the Event Services team and acts as the venue liaison between clients and operational staff.

Requirements

At least 2 years of customer service experience required.
Demonstrated ability to resolve customer and employee concerns in a courteous, professional, and effective manner.
Excellent communication and interpersonal skills.
Must be highly organized, with excellent attention to detail.
Ability to respectfully work and communicate within a diverse organization.
Ability to remain calm under pressure.
Ability to adapt to changes, delays, or unexpected events.
Ability to resolve problems and manage difficult situations as needed.
Ability to manage competing projects and prioritize accordingly.
Demonstrated strong work ethic and willingness to collaborate with team members.
Willingness to communicate via a variety of communication channels: radio, email, Slack, etc.
Proficient with Microsoft Office Suites, such as creating comprehensive word documents and outlook.
Must be 18 years of age or older.
Successful completion of reference checks.
Successful completion of a background check.
Successful completion of a drug test, if applicable.

Nice To Haves

Advanced education in a related field.
Experience in an event-related position.
Understanding of facility management and/or fundamentals of event planning.
Understanding of legal regulations and requirements for events.

Responsibilities

Serve as the event supervisor and primary contact for the client.
Ensure readiness of items needed for events in the facilities, such as signage, room sets, tech, exhibitor services, etc.
Ensure readiness of all venue common spaces to ensure an exceptional guest experience.
Communicate with applicable departments to resolve event-related problems in an efficient and client-centric manner.
Remain visible and available during the entire length of the event by continuously circulating through the event if appropriate and maintaining a station nearby.
Continuously assess all elements of events, such as line management, parking, staffing volume, appropriate signage, and customer experience.
Manage orders for electrical, internet, and other exhibitor needs for events.
Perform other tasks assigned by Event Services team.