Event Experience Manager - Waldorf Astoria New York

Hilton • New York, NY

2d • $90,000 - $100,000 • Onsite

About The Position

The Event Experience Manager at Waldorf Astoria New York oversees event planning and execution, delivering memorable guest experiences and high-quality service. The role manages event documentation, coordinates transitions from Sales to service, and serves as the primary on-property client contact. It also identifies revenue opportunities, develops client relationships, guides team performance, supports client visits and pre-event meetings, and resolves guest concerns and event issues in real time.

Requirements

• Passion for hospitality and spreading its light and warmth.
• Integrity and commitment to doing the right thing.
• Leadership and the ability to inspire others.
• Belief in teamwork and collaborative outcomes.
• Ownership and accountability.
• Urgency and discipline in responding to the needs of the moment.

Responsibilities

• Manage event documentation and facilitate seamless transitions from Sales to service.
• Serve as the primary client contact on property, ensuring smooth event execution, proactive issue resolution, and an exceptional event experience.
• Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience.
• Communicate with clients throughout the event lifecycle to manage expectations, ensure satisfaction, and encourage repeat business.
• Communicate client requirements, provide direction, and offer feedback and coaching to support consistent, high-level service.
• Participate in client site visits and pre-event meetings, demonstrate product knowledge, and help shape event solutions aligned with client needs.
• Resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure.

Benefits

• 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including coverage for dental care and vision needs.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed