Bell/Door Waldorf Ambassador - Waldorf Astoria New York

Hilton • New York, NY

7h • $23 - $30 • Onsite

About The Position

Waldorf Astoria New York is seeking a Waldorf Ambassador to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

Requirements

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Warmly welcome guests upon arrival, offering a gracious and personalized greeting while opening doors and assisting with entering and exiting the building
• Assist with luggage handling, including unloading from vehicles, securely transporting to the guest’s room, and loading upon departure in a thoughtful and seamless manner
• Provide a refined and informative room escort, delivering luggage, orienting guests to their accommodations, and ensuring they feel comfortable and well-informed about the hotel's amenities and services
• Anticipate guest needs by offering proactive assistance, remembering preferences, and ensuring each guest is treated with personalized attention
• Coordinate with the Front Desk and Concierge to provide a seamless check-in and check-out experience, ensuring guest requests are met with efficiency and care
• Handle guest inquiries and special requests with attentiveness and professionalism, ensuring prompt resolution and guest satisfaction
• Maintain a pristine arrival and departure area, ensuring the entrance, lobby, and porte-cochère are immaculately presented and organized at all times
• Assist with guest transportation needs, including calling for cars, arranging taxis, and providing directions or recommendations with an informed and courteous approach
• Uphold the highest level of discretion and confidentiality, ensuring a sense of security and exclusivity for all guests
• Collaborate with all hotel departments to ensure seamless communication and service consistency that upholds our luxury standards
• Support seamless arrivals and departures: Greet arriving and departing guests, manage traffic flow at the lobby entrance, and assist with luggage
• Tag and track guest belongings: Read luggage tags, issue claim tickets, and ensure accurate handling and delivery of guest items
• Handle guest items with care: Retrieve, transport, store, and organize guest luggage, packages, and boxes from vehicles and luggage storage areas
• Coordinate transportation needs: Arrange taxis or other guest transportation services upon request
• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed