Event Delivery Consultant

RainFocus•Orem, UT

1d•Hybrid

About The Position

RainFocus, a leading innovator in the software industry, is seeking an outstanding Event Delivery Consultant to join its Client Success organization. This role is crucial for the successful preparation, delivery, and execution of live events. The Event Delivery Consultant will provide expert advice on live event best practices, manage requirements, coordinate cross-functional teams, design onsite solutions, and educate clients on the capabilities of the RainFocus platform and hardware. Ideal candidates are collaborative, energetic, and adept at becoming experts in RainFocus products and industry standards, thriving in small, focused teams. As a thought leader within Client Success, DCs are expected to take on additional responsibilities such as mentoring, training, and enhancing the consulting skills of their peers.

Requirements

Proven experience in project management, particularly in process improvement and implementations.
3+ years in software/hardware implementation preferred.
Ability to travel to events globally (10-15% travel required; valid passport necessary).
Experience collaborating on process creation for live event execution.
Skill in developing and maintaining training materials, as well as assisting in onboarding new team members and contractors.
Strong ability to represent product needs for the Event Delivery team in development meetings.
A consultative approach in guiding clients and partners toward best practices for event success.
Client-first mindset: dedicated to going above and beyond to support clients’ goals.
A collaborative team player who thrives in dynamic, fast-paced environments.
Creative problem-solver, able to think on their feet and handle complex challenges.
Outgoing and approachable, while assertive enough to drive results.
Self-starter, proactive learner, and someone who seeks out opportunities for growth.
Eager to embrace new challenges with a positive attitude.
Exceptional communication skills with the ability to work autonomously.

Responsibilities

Collaborate with clients to understand their event goals and vision, ensuring a client-centric approach.
Take ownership of the Event Support Plan and ensure adherence to Onsite Quality Assurance checklists.
Conduct pre-event testing of onsite hardware and software to proactively identify and resolve potential issues.
Attend events onsite to provide direct support, ensure flawless delivery, and gain deeper insights.
Proactively identify and mitigate risks that could impact client success.
Provide guidance on utilizing RainFocus products to maximize event impact and offer best-practice solutions.
Continuously learn and apply the RainFocus Event Success Methodology.
Act as a trusted advisor to clients and internal teams, sharing insights on live event best practices.
Coordinate live event preparation plans with Hardware/IT & Logistics teams.
Manage complex client conversations, providing transparent updates on product capabilities.
Keep clients and internal teams informed with timely updates on milestones, tasks, and risks.
Prepare and guide RainFocus team members and contractors for exceptional event support.
Escalate potential issues or risks through appropriate channels for prompt resolution.
Balance priorities across multiple projects, ensuring timely task completion.
Collaborate on refining internal tools, processes, and templates for enhanced efficiency.
Adapt quickly to evolving client and project needs.
Troubleshoot hardware/software challenges in testing and live environments.
Identify opportunities for continuous improvement in in-person event delivery.
Research emerging functionalities and propose innovative solutions.
Demonstrate new capabilities by integrating software and hardware advancements.