Event Coordinator

Georgia State University•Atlanta, GA

10d•Onsite

About The Position

The Conference Coordinator serves registered student organizations, university departments, and external clients with their reservation and event planning needs for meetings and events to be held in Student Center-managed spaces. The Student Center Event Management office staff does not plan their own events for the office; instead they represent the venue and advise clients on room capacities, setup options, and equipment to clients wishing to host their events in the building.

Requirements

Bachelor's degree; or a combination of education and related experience.

Nice To Haves

Excellent customer service skills coupled with the ability to build a good rapport with clients; must be able to enforce and follow policies while still delivering quality customer service
Great attention to detail
Strong organizational, critical thinking, and problem-solving skills
Exceptional communication skills, both written and oral, with clients, colleagues, and students; ability to navigate through delicate or even tense situations with tact, diplomacy, and professionalism
A strong ability to multitask, be self-directed, work independently, and prioritize tasks and schedules appropriately

Responsibilities

Processes reservation requests made by registered student organizations, university departments, and external clients; helps process 12,000+ requests annually with more than 8,000 events taking place within the Student Center
Assists with the daily operations of the office, including purchases, maintenance of office software and or equipment, troubleshooting software issues, and front-desk scheduling.
Advises clients of the capacity and capability of Student Center event spaces (20 meeting spaces, including the 674-seat ballroom and 413-seat auditorium)
Assists and guides clients through their event planning process by holding client meetings, giving tours of the space(s), creating room diagrams, writing contracts, explaining and enforcing relevant policies and/or deadlines, entering or correcting reservation details, and answering basic billing questions
Creates the optimal experience for all clients by analyzing their event needs, goals, and budget; connects clients to the correct campus resources
Coordinates and communicates clients’ event needs regarding room and equipment details to client's specifications.
Checks in with clients on day of the event, especially with major events, to provide assistance as needed and to ensure client satisfaction
Follows up with clients post-event to solicit feedback about their experience
Helps maintain current literature, forms, and documents utilized by the office.