Event Coordinator

EOS • Fremont, CA

4d • Hybrid

About The Position

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Requirements

• 1–3 years of experience in event coordination, operations support, or project coordination, preferably in the technology industry
• Strong interpersonal and relationship-building skills with the ability to serve as a trusted point of contact for partners and stakeholders
• Excellent verbal and written communication skills with the ability to craft professional, client-facing responses tailored to the audience
• Demonstrated judgment and critical thinking skills — able to assess competing priorities, evaluate risk, and make sound decisions independently
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong attention to detail, particularly when reviewing request details, inventory data, and logistics information
• Ability to work both independently and cross-functionally with partners and support teams
• Comfortable working in a KPI-driven environment with accountability for response time and resolution targets
• Proficiency with collaborative productivity software; G-Suite, project management tools, and inventory management systems
• Ability to quickly learn and adapt to new internal tools, systems, and processes
• Ability to travel if required for onsite event support

Nice To Haves

• Experience with workflow automation tools and task management platforms a plus
• Knowledge of or interest in mixed reality, wearables, and consumer technology a plus

Responsibilities

• Serve as the first point of contact and trusted liaison for the Hardware Solutions team, building and maintaining strong relationships with partners and stakeholders across the organization
• Exercise judgment to assess, prioritize, and triage incoming event and deployment requests, evaluating complexity, risk, urgency, and business impact to determine the appropriate course of action
• Make capacity-based decisions by evaluating team bandwidth, schedules, PTO, and workload to assign the right Production Manager to each request and balance workload across the team
• Provide tailored, polished, and professional responses to partners, adapting communication style and level of detail to the audience and situation
• Proactively identify and escalate risks, conflicts, and timeline issues — exercising discretion on when to flag to leadership versus resolve independently
• Attend weekly partner meetings, represent the team in cross-functional discussions, and contribute institutional knowledge and context that informs decision-making
• Validate request details including event logistics, shipping, device requirements, and imaging needs — applying contextual knowledge to catch errors, gaps, or unrealistic expectations
• Navigate ambiguous or non-standard requests by consulting runbooks, coordinating with cross-functional partners, and applying program-specific knowledge to determine the right path forward
• Build and maintain partner trust by setting clear expectations, providing consistent follow-through, and delivering a high-touch service experience throughout the intake process
• Reserve and coordinate hardware inventory for event and deployment requests, making judgment calls on availability, warehouse selection, and forecasting
• Manage sensitive situations including PII handling, declined requests, and unresponsive partners with professionalism and adherence to policy
• Interface with executive and high-profile partners and requestors with a high level of professionalism, discretion, and urgency
• Handle confidential information related to unreleased products, prototypes, and high-profile events with VIP audiences — maintaining strict adherence to NDA and security protocols
• Provide occasional onsite event support — including setup, technical assistance, and day-of coordination
• Support triage coverage during team absences, making real-time prioritization decisions and ensuring continuity of service for partners
• Identify opportunities to leverage internal tools and automation to improve processes, while maintaining the human oversight required for quality and partner satisfaction
• Maintain departmental workflow procedures, documentation, and familiarity with program-specific runbooks
• Adhere to all SOPs and participate in operational excellence programs dedicated to continuous improvements within workstream
• Any other duties, responsibilities, and projects as dictated by leadership

Benefits

• EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed