Event Concierge

Omni Hotels & Resorts•Louisville, KY

5d•Onsite

About The Position

Omni Louisville Hotel, a unique and vibrant mixed-use environment inspired by the city's rich history and authentic character, is seeking a friendly, motivated individual with a passion to serve others to join their team as an Event Concierge. This role serves as the liaison between Catering/Convention Service Managers and all operational departments, acting as the central point for handling and addressing special needs or requests for in-house groups. The Event Concierge is a highly visible position crucial for ensuring a seamless and memorable experience for guests during meetings and conferences.

Requirements

Must be able to work a flexible schedule including mornings, nights, weekends, and holidays.
Must be STAR certified
Must be Food Handler certified

Nice To Haves

Previous Event/Hotel Event experience preferred.

Responsibilities

Assist Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments.
Communication with other Event Concierge team and Managers to ensure seamless experience.
Basic knowledge of hotel departments and purpose in fulfilling guests’ needs.
Manage and assist all aspects of hotel events to include day to day coordination.
During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences.
Being proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up.
Multi-task and prioritize multiple requests and information; time management skills are necessary.
Utilize Delphi software for generation of necessary documents and changes as needed.
Detailed knowledge of the hotel meeting space, group dynamics and event details.
Special projects as assigned by Department Manager.
Attends daily Banquet Event Order meetings and weekly resume meetings as needed.
Recommends special outside services when required.
Coordinates and attends pre-convention meetings prior to conference when scheduled.
Other duties as assigned by management.