Event Concierge

Marriott•Houston, TX

5d•Onsite

About The Position

The Event Concierge is responsible for meeting with group coordinators/hosts prior to functions to ensure all arrangements are satisfactory. This role involves analyzing banquet event orders to gather guest information, determine setup needs, timelines, and specific guest requirements for buffets and action stations. The Event Concierge must also respond to and fulfill special banquet event arrangements and follow up to ensure compliance. Additionally, the role requires adherence to all company policies, including safety and security procedures, maintaining a professional appearance, protecting company assets, and providing excellent guest service by anticipating and addressing needs. Communication and teamwork are essential, as is ensuring quality standards are met. The position involves reading various formats, inspecting equipment, and performing physical tasks such as standing, walking, lifting, and moving objects.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
Ability to read and visually verify information in a variety of formats (e.g., small print).
Ability to visually inspect tools, equipment, or machines (e.g., to identify defects).
Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Ability to move through narrow, confined, or elevated spaces.
Ability to move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

No supervisory experience.

Responsibilities

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable.
Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc.
Respond to and try to fulfill any special banquet event arrangements.
Follow up on special banquet event arrangements to ensure compliance.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.