Event Services Concierge - Audio Visual, Event Technology

Pinnacle Live•The Woodlands, TX

4d•Onsite

About The Position

Event Services Concierge Company Overview Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you. Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive. Job Summary The Event Services Concierge is the primary customer service representative of Pinnacle Live to event planners and attendees, as well as hotel partners. The Event Technology Concierge will be available prior to the event kick off, during and at wrap up to eliminate the need for clients and hotel partners to ensure equipment and room setups are functioning as expected and proactively troubleshoot any necessary issues.

Requirements

High School Graduate or equivalent
One to Two (1-2) years’ experience with audio visual and/or hospitality industry preferred
One (1) year prior customer service experience, preferably in a hospitality environment
General computer proficiency and willingness to learn new platforms
Strong customer service skills
Good working knowledge of computer hardware and software
Planning ability; able to plan prioritize
Strong interpersonal skills
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Strong team player orientation
Commitment to best-in-class customer service for internal and external stakeholders
Professional appearance

Responsibilities

Check meeting rooms prior to events to ensure equipment and networking information is set as needed
Greet clients before event begin and ensure client satisfaction with all Pinnacle Live equipment and all networking needs
Maintain accurate client event information within the Company’s business systems
Coordinate with Sales Managers to ensure all on-site additions and changes are properly documented
Review daily invoices with client and obtain client’s signature on invoice(s)
Provide continued communication with client throughout the duration of their event
Provide basic troubleshooting of networking and AV equipment and engage technical staff when necessary
Maintain regular communication with technical staff regarding client needs
When time permits and as necessary assist technical staff in the set and striking of AV equipment
Ensure any lost stolen or damaged equipment is immediately reported to management.
Make sure all Company occupied areas are clean, organized, and up to Company standards
Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
Comply with all Company policies and procedures
Other duties as assigned.