Event Concierge - Full Time

Trump Miami Resort Management LLC• Doral, FL, US, FL

6d•Onsite

About The Position

The Event Concierge is responsible for supervising and servicing all aspects of the Business Center on the conference level, aligning with group resumes, banquet event orders, and individual guest requests. This role involves managing, executing, and promoting Business Center services, including the use of computer systems for sales and conference services. The position requires receiving and acting upon group information, directly servicing and managing the conference level proactively and upon client requests, and participating in relevant internal and external meetings. Due to the nature of the hospitality industry, associates may be required to work varying schedules to meet business needs and provide "Lateral Service" to support other departments and ensure guest satisfaction. Additional duties may include assisting with the physical movement of equipment and furnishings, and supporting event set-ups as needed.

Requirements

Ability to read, listen and communicate effectively in English.
Ability to indirectly supervise Banquet Associates.
Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self-motivation.
Resort product and industry knowledge, i.e., staffing, operations, safety, security, structural (Sleeping Rooms and Meeting Rooms), terminology, fire, police and health codes, resort policies, city ordinances.
Quantitative processing of data via Business Center office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, and space utilization calculations.
Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Power Point, Excel, Outlook, Delphi, Market Vision, or Internet and Intranet and Optimum Settings (or in house CAD program).
Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, portable radios, pagers, etc.
Interpersonal skills to provide overall guest satisfaction.
Ability to work under pressure and deal with stressful situations during busy periods.
High school degree or equivalent.
Requires a minimum of one year experience at supervisory level in guest contact areas of the hospitality industry.

Nice To Haves

Bachelor degree preferred.
Resort experience preferred.
Previous experience in event planning preferred.

Responsibilities

Supervises and services all aspects of the Business Center on the conference Level according to Group Resume, Banquet Event Orders and Individual Guests requests.
Manages, executes and promotes all available Business Center Services for all guests up to and including the use of Computer Systems (Word, Excel, Power Point, Publisher and Resort systems) in relation to Sales and Conference Services.
Receives and follows through group information and details Via Resumes, Banquet Event Orders and account service Leaders and Directors of Conference Services, Catering and Sales.
Directly services and manages Conference Level; in addition to service leaders and guests. This is to be done in a pro-active manner and also upon clients’ requests.
Participates in external and internal meetings as determined by the Director of Conference Services.
Oversees and assists in the physical movement of resort or customer equipment or furnishings as necessary to complete a tight turn-around of public function space.
Assists customers with the set-up of their event, as needed.
Performs other duties and responsibilities as assigned or required.
Assimilates into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones.
Demonstrates working knowledge of the service standards.