Banquets & Catering Event Concierge

Omni Hotels & Resorts•Austin, TX

5d•Onsite

About The Position

Omni Hotels & Resorts is seeking an Event Concierge for the beautiful new Barton Creek Resort & Spa! Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024. This role involves working directly with the client/group contact as an extension to the Banquet Operations and the Conference Service team(s). The goal is to add value to groups beyond normal expectations, provide surprise and delight service to groups VIPs and contacts, and be visible and available for group contracts at all times. The Event Concierge will assist banquets and set-up teams as needed, check daily BEOs and event lists for changes, and meet daily with group contacts to attend to their operational needs. This position serves as the assigned liaison between clients, group leaders, and all Barton Creek departments to ensure a successful program, handling unexpected challenges in a timely manner and communicating any changes to affected departments. Responsibilities also include coordinating mail room deliveries, checking and correcting room signage, ensuring lighting, temperature, and ambiance meet standards, auditing BEOs for proper room setup, AV, and IT, and ensuring equipment is functional. Daily property walks are required to identify and report issues related to cleanliness and safety.

Requirements

Minimum age requirement of 18 years
High School Diploma or general Education degree required.
Must have the ability to lift up to moderate weight and stand/walk for entirity of a shift.
Must have good verbal communication skills, word processor/computer skills experience.
Must have flexibility to work weekends, early mornings and late evenings.

Responsibilities

Add value to groups that is above and beyond normal.
Provide surprise and delight service to groups VIPs and contacts.
Visible and available for our group contracts at all times.
Assist banquets and set-up team as needed.
Check Daily, BEOs and Daily Event list and verify changes
Meet daily with group contacts / clients and attend to their operational needs.
Serve and embrace with passion that you are the assigned liaison between clients, group leaders and all Barton Creek departments thereby ensuring a successful program.
Handle any unexpected challenges in a timely manner.
Communicate any and all changes made by the client(s) to affected departments to include Banquets and assigned Conference Managers.
Coordinate deliveries from the mail room in an expeditious and timely manner.
Check ALL rooms and ensure that all signage is correct and in appropriate locations and that all unused signage and equipment is out of guest view and moved to appropriate storage locations.
Check to ensure lights, temperature and ambiance meet the client and resorts standards.
Audit and inspect every BEO for proper room set up, AV set up, IT / Telecommunication set up and then contact appropriate department to make corrections as required.
Ensure equipment is in good condition and test to insure it is functional (i.e., phones, AV equipment, IT equipment)
Walk property daily at opening, closing and during events with a keen eye for detail. Immediately notify Banquet Operations, Housekeeping and Engineering of any related issues of cleanliness and safety.