Vibee - Event Communications Manager

Insomniac Events•Las Vegas, NV

10d•Hybrid

About The Position

Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world’s leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations. Vibee is seeking an experienced Event Communications Manager to join the Global Experiences team at Vibee. The successful candidate should be detail-oriented and a creative thinker with excellent writing and research skills to help us elevate all content and thought leadership. The ideal candidate will be a proactive problem solver with exceptional communication skills and meticulous attention for details. This position is based in Las Vegas and is required to be in office on a hybrid schedule. This position reports to the Senior Director, Global Experiences.

Requirements

3-5 years of communications, having demonstrated an exceptional work ethic
Bachelor’s degree or equivalent experience
Professional level of verbal and written communication skills
Knowledge of communication processes and strategies
Proven experience in a communications role, preferably in the entertainment industry
Proficient use of Microsoft Office and Google Suite, as well as communication platforms and tools
Strong project management and organizational skills
Ability to work independently and manage multiple projects simultaneously
Ability to navigate the internet as a communication and research tool
Ability to identify opportunities to link projects, initiatives, or promotions together
Possess a strong work ethic with a high sense of responsibility in an ever-changing environment
Must be able to handle sensitive matters and exercise excellent judgment
Ability to work independently and within a team to juggle multiple prioritized tasks
Must be able to tolerate loud noise levels & busy environments on site at our events
May sit for extended periods of time and work in drastic temperature climates onsite at our events
Must be willing to work during evening and weekend hours, as required, to meet deadlines
Must be willing to travel as required both domestically and abroad, if required
Must have a current passport and be able to travel worldwide without restriction
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

Responsibilities

Communications Planning and Strategy Communications Calendar
Develop and maintain a comprehensive communications calendar for the company in collaboration with Marketing, Fan Experience, and related departments
Coordinate cross-functional inputs to ensure alignment and timely execution of communications
Create event-specific communication plans outlining key messages, channels, and timelines
Written Communications, Brand Voice & Strategy
Develop and maintain a consistent brand voice across all platforms and touchpoints
Interpret creative briefs and produce written content for events, experiences, and company initiatives
Research and understand project objectives and target audiences through available data, stakeholder input, and market insights
Write and edit high-quality short- and long-form content that supports brand integrity and business goals
Collaborate with Event Producers, Marketing, and cross-functional teams from concept through final delivery
Present copy concepts and final deliverables internally and, when required, to artist representatives or partners
Revise and refine content based on internal and stakeholder feedback
Ensure all communications align with brand guidelines and strategic objectives
Copywriting and Content Execution Ticketing & Conversion Platforms
Support and collaborate with Marketing and relevant teams to ensure accurate, up-to-date content across ticketing systems
Guest Experience Microsites (Post-Purchase)
Develop and manage content for event-specific microsites focused on the post-purchase guest experience
Ensure clarity, usability, and consistency in messaging to support attendees before and during their event journey
Fan & Lifecycle Communications
Draft and refine communications including newsletters, announcements, and event updates
Tailor messaging to specific audience segments to maximize engagement and clarity
Customer Service Communications
Review and refine customer service language and templates as needed
Partner with the Director of Fan Experience to ensure consistency, tone, and accuracy across all guest-facing communications
Internal & External Communications Stakeholder & Partnership Communications
Support communication and education initiatives for internal teams and external partners regarding event scope, timelines, and deliverables
Ensure key stakeholders are informed, aligned, and equipped with accurate event information
Internal Alignment
Act as a communications liaison across Production, Operations, Marketing, and Fan Experience teams
Support clarity and consistency of messaging across all departments within the Global Experiences division
Business Development & Experiences Presentation Support
Assist in the development of business development materials and event-related presentation decks
Contribute written content and narrative structure to support pitches, proposals, and internal presentations
Cross-Functional Collaboration
Work closely with teams across ticketing, marketing, production, operations, and customer experience to gather inputs and execute communications effectively
Participate in special projects and cross-functional initiatives to support event delivery and organizational priorities
Metrics, Reporting & Optimization
In partnerships with Business Operations team members, monitor performance of communications to evaluate effectiveness and identify opportunities for improvement
Provide insights and reporting to inform future communication strategies
Crisis Communications
Support the development and execution of crisis communication plans in collaboration with the Senior Director of Global Experiences, Vice President Marketing, and SVP Business Operations
Ensure timely, clear, and coordinated communication during critical or unexpected situations
Continuous Improvement
Stay informed on industry trends, tools, and best practices in communications
Proactively identify opportunities to improve processes, messaging, and execution
Other duties as required