Communications Manager

U.S. Bank • Hopkins, MO

5d • Hybrid

About The Position

The Communications Manager is responsible for executing high-volume, business-critical communications that support daily mortgage operations, with a strong focus on accuracy, clarity, and timeliness. This role manages the development and distribution of key communications including seller guide updates, pricing communications (“pricing flashes”), and business updates for lenders and clients, ensuring all messaging is clear, on-brand, and compliant. The position partners closely with operations and sales leadership to align communications with business priorities while also planning and managing broader communication strategies to effectively reach internal and external audiences. Responsibilities include evaluating complex information to determine appropriate communication approaches, editing internal and external publications, developing executive messaging, and supporting enterprise communication initiatives, community engagement, and special projects. In addition to strong writing capabilities, this role requires the ability to manage the technical and operational infrastructure that supports communication delivery. The Communications Manager utilizes systems such as SharePoint, Salesforce, All Regs, and CAT to ensure accurate, consistent, and compliant communication execution and distribution. The ideal candidate demonstrates the ability to produce clear, concise communications at a high volume while maintaining operational continuity, with strong knowledge of mortgage products, processes, and regulatory requirements to effectively translate complex information into actionable messaging for stakeholders.

Requirements

• Bachelor's degree, or equivalent work experience
• Seven or more years of experience in communications activities
• Demonstrated experience with SharePoint, including managing communication repositories, distribution processes, and content organization
• Experience using Salesforce or similar platforms to manage and distribute communications across internal or external networks
• Familiarity with compliance systems such as CAT, including submitting, tracking, and managing communication workflows and approvals
• Strong understanding of mortgage industry terminology, business processes, and regulatory complexity, with the ability to translate complex concepts into clear communications
• Proven ability to develop and deliver branded, company-wide communications that align with organizational standards and messaging strategies
• Exceptional written communication skills with the ability to produce clear, concise, and accurate content in a high-volume, fast-paced environment
• Demonstrated ability to manage communication infrastructure and operational processes, ensuring consistent and uninterrupted delivery of communications (“keeping the tracks running”)
• Ability to quickly prioritize, adapt, and execute across multiple communication priorities while maintaining accuracy and attention to detail

Nice To Haves

• Proven communication management skills
• Excellent verbal and written communication skills
• Strong research, analysis, and interviewing skills
• Well-developed organizational and project management skills
• Ability to negotiate and influence internal and external parties

Responsibilities

• Executing high-volume, business-critical communications that support daily mortgage operations.
• Managing the development and distribution of key communications including seller guide updates, pricing communications (“pricing flashes”), and business updates for lenders and clients.
• Ensuring all messaging is clear, on-brand, and compliant.
• Partnering closely with operations and sales leadership to align communications with business priorities.
• Planning and managing broader communication strategies to effectively reach internal and external audiences.
• Evaluating complex information to determine appropriate communication approaches.
• Editing internal and external publications.
• Developing executive messaging.
• Supporting enterprise communication initiatives, community engagement, and special projects.
• Managing the technical and operational infrastructure that supports communication delivery.
• Utilizing systems such as SharePoint, Salesforce, All Regs, and CAT to ensure accurate, consistent, and compliant communication execution and distribution.
• Producing clear, concise communications at a high volume while maintaining operational continuity.
• Translating complex information into actionable messaging for stakeholders.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level