EVENT CENTER BARTENDER

Hollywood Casino at Charles Town Races • Charles Town, WV

5h

About The Position

The Event Center Bartender assists with event setup and breakdown and prepares and serves alcoholic and nonalcoholic beverages. The role requires delivering high-quality food and beverage service, anticipating guest needs, following established service procedures, processing orders and payments, and responding promptly to guest comments or concerns. The bartender must participate regularly in scheduled Event Center events and adjust to a non-consistent schedule. The position also requires maintaining sanitation standards, professional grooming and appearance, and valid required licenses and certifications.

Requirements

• High school diploma or GED, three months of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
• Ability to apply common-sense understanding to detailed but straightforward written or oral instructions and address problems involving a few concrete variables in standardized situations.
• Must qualify for licensing with the West Virginia Racing Commission.
• Must be able to obtain proper Food Handler Certification.
• Must maintain a valid WV racing license, Food Handlers permit, and TIPS certification.

Responsibilities

• Assist with setting up and breaking down events.
• Prepare and serve alcoholic and nonalcoholic beverages as needed.
• Enter all orders into Micros in a timely manner.
• Anticipate guests’ needs and follow the steps of service in the training manual.
• Total bills and accept payment in accordance with Food and Beverage internal controls.
• Immediately communicate guest comments or concerns to the supervisor.
• Participate regularly in scheduled Event Center events and adjust to a non-consistent schedule.
• Complete tasks assigned by the supervisor.
• Adhere to HCCTR and all Food and Beverage policies and service standards.
• Deliver ACES Guest Service during every guest transaction and promote superior customer service according to department and company standards.
• Consistently deliver high-quality food and service to local and international guests to encourage repeat visits.
• Ensure food and beverage outlet sanitation meets or exceeds Health Department and OSHA guidelines.
• Demonstrate behavior consistent with Property and Departmental Service Guarantees and Property Core Values.
• Maintain professional grooming and appearance and serve as a role model according to established policy.
• Maintain a valid WV racing license, Food Handlers permit, and TIPS certification.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increased with length of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED