Event Captain

Hotel Covington•Covington, KY

7d•Onsite

About The Position

The Event Captain is responsible for managing event staff and guest expectations efficiently and effectively, ensuring all guests have an exceptional experience for contracted events at The Madison Event Center and Hotel Covington. This role requires a guest-focused approach, assuming full responsibility for the quality of each guest experience, and providing information about food, beverages, and other services.

Requirements

Must be 20 years of age
Must be Serv-Safe or T.I.P.S Certified
Must be able to work unsupervised
Must be able to work weekends
Punctual, energetic and motivated personality
Excellent oral communication and listening skills
Desire to lead by example and delegate
Ability to follow directions
Be willing to work until the job is complete and perform other duties assigned
Be able to work in a standing position for long periods of time (up to 10 hours)
Be able to reach, bend, and safely lift and maneuver up to 30 pounds and move up to 100 pounds with assistance

Nice To Haves

Positive and upbeat attitude and work well with all team members

Responsibilities

Remain guest focused while performing all assigned duties before, during and after an event
Assume 100% responsibility for the quality of each guest experience
Welcome and greet guests upon entering The Madison/Hotel Covington
Provide information about our food, beverages and other functions and services
Responsible for all event staff within their room
Record the times of employees as they clock in & out
Use the timeline and matrix to organize staff and delegate responsibilities
Check the bars, coolers & hotboxes for all specialty items pre-event
Verify ballroom is set according to approved floorplan
Ensure all decorations are setup according to provided instructions
Retrieve alcohol for event from liquor room and record consumption
Responsible for closing out registers and credit card machines each night
Responsible for checking all employee assignments at the end of their shifts
Maintain clean and fully stocked prep area, restrooms and ballroom
Ready and willing to assist other team members with event duties
Handle tables, chairs, linens, tableware and décor carefully to prevent breakage and loss
Always follow safe food handling guidelines
Clean and reset ballroom at the end of every event
Attend all scheduled employee meetings and provide suggestions for improvement
Other duties as assigned