Evening Welcome Center Concierge - Ipswich YMCA

YMCA OF THE NORTH SHORE INC • Ipswich, MA

5d • Onsite

About The Position

The Ipswich YMCA is seeking a motivated and friendly individual for a part-time position at the Member Services Welcome Center. In this role, you will play an important part in offering friendly, caring support to members and guests, helping them connect to our many membership and program offerings, answering questions, providing tours, and updating membership information.

Requirements

• Must be at least 21 years of age.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.
• Must be available on Friday from 5pm to 9pm and other shifts as needed.

Nice To Haves

• Energetic and social individual who thrives in a fast-paced environment.
• Motivated, positive, and committed to helping members achieve their health and wellness goals.

Responsibilities

• Provide excellent service to members, guests, and program participants, both in-person and on the phone, to contribute to member retention.
• Interview prospective members and give tours of the facility, while promoting YMCA memberships.
• Build strong relationships with members and help them connect to the YMCA’s diverse programs and services.
• Handle membership concerns professionally and inform the supervisor of any unresolved issues.
• Apply YMCA policies and procedures related to member services.
• Monitor locker rooms when required and respond to emergencies as necessary.

Benefits

• Free YMCA membership and discounts on programs.
• Paid training and professional development.
• Opportunities for career advancement within our seven YMCA locations.
• A retirement fund with a company contribution.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed