Evening & Weekend Supervisor

West View Manor Retirement Ctr•Wooster Township, OH

12d•Onsite

About The Position

West View Healthy Living is a Christian-based, non-profit, continuing care senior community seeking a dedicated Evening & Weekend Supervisor. This role is responsible for facility oversight during off-hours and in the absence of Directors to ensure safety, compliance with rules and regulations, responsiveness, and appropriateness of the community. The objective is to maintain a high-quality care environment within a family atmosphere, guided by Christian values, moral integrity, and respect for individual diversity.

Requirements

Above average staffing ratios
Knowledge and practice of the policies and procedures are the responsibility of the Evening and Weekend Supervisor.
Communication is expected of all emergencies in house.
Drills will be conducted by the Evening and Weekend Supervisor as assigned by the Administrator or DON.
Serve as a point of contact for families and visitors.
Communicate serious grievances so directors may follow up and/or investigate issues.
Act as service recovery agent by being an active listener and resolving issues that can be controlled at the supervisory level and within your scope.
Timely communication to the senior leadership in an emergency in the community.
Accurate and objective end-of-shift reporting to the DON and Administrator regarding any operational incidents, clinical urgencies, and family concerns.

Nice To Haves

STNA care, feeding, documentation, switching between assignments, and anything else that is assigned by the DDS or DON.

Responsibilities

Conduct regular "rounds" to ensure the building is secure, clean, and common areas are well-maintained.
Assist with meeting resident needs, immediate housekeeping needs, mealtime assistance, and where practical and feasible by jumping into staffing.
Be present and available as a resource for staff, residents, and families.
Address immediate staffing gaps, ensuring all staff report to the appropriate unit/department.
Ensure non-clinical teams like housekeeping and dietary departments are performing their assigned duties.
Work closely via telephone with the Director of Development and Staffing to assist with flexing units, assignment management, and calling for coverage or jumping into staff to assist with coverage.
Provide STNA care, including ADL care, feeding, documentation, and switching between assignments as assigned by the DDS or DON.
Act as an "incident commander" for non-medical emergencies (fire, tornado, inclement weather, elopements) until senior leadership arrives.
Assist in clinical emergencies where needed.
Knowledge and practice of policies and procedures.
Communicate all in-house emergencies.
Conduct drills as assigned by the Administrator or DON.
Serve as a point of contact for families and visitors.
Communicate serious grievances to directors for follow-up and/or investigation.
Act as a service recovery agent by listening actively and resolving issues within the supervisory scope.
Provide timely communication to senior leadership in community emergencies.
Provide accurate and objective end-of-shift reporting to the DON and Administrator regarding operational incidents, clinical urgencies, and family concerns.