Evening Residence Counsellor – Front Desk

Canada's National Ballet School • Toronto, ON

7d • CA$32,000 - CA$32,000 • Onsite

About The Position

Canada's National Ballet School (NBS) is seeking a full-time, permanent Evening Residence Counsellor – Front Desk to support the safety, wellbeing, and personal development of boarding students. This role is crucial for maintaining the efficient day-to-day operation of the Residence front desk and fostering a welcoming, inclusive environment for students, families, staff, and visitors. The ideal candidate is compassionate, organized, and enjoys balancing student support with administrative tasks in a dynamic setting.

Requirements

• Diploma or degree in Child and Youth Care, Social Work, Child Studies, Psychology, Sociology, or a related field
• Two or more years of experience working with children and youth in a residential, educational, or recreational setting
• Strong interpersonal, communication, and relationship-building skills
• Excellent organizational skills and attention to detail
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Sound judgement, problem-solving, and conflict resolution skills
• High level of professionalism, discretion, and confidentiality
• Proficiency with Microsoft Office (Word, Excel, Outlook) and Google Workspace
• Ability to accompany students using public transportation when required

Nice To Haves

• Administrative or reception experience is considered an asset

Responsibilities

• Foster a compassionate, respectful, and safe environment by providing guidance, emotional support, and appropriate professional boundaries.
• Supervise students throughout Residence and during activities while promoting their wellbeing and adherence to Residence expectations.
• Chaperone students to classes, meals, appointments, activities, and events as required.
• Dispense medications in accordance with NBS policies and maintain accurate documentation and student records.
• Welcome students, families, staff, and visitors, respond to inquiries, manage incoming calls, emails, deliveries, and general correspondence, and maintain a professional reception area.
• Maintain attendance records, communicate student absences and appointments, and liaise with parents, faculty, and other departments to support student needs.
• Assist with student account funds, scheduling, appointments, and other administrative responsibilities that support Residence operations.
• Respond promptly and professionally to emergencies, illnesses, accidents, or behavioural concerns while completing required documentation.
• Work closely with Residence leadership and colleagues to support students and contribute to a positive, inclusive community.
• Exercise sound judgement, discretion, diplomacy, and confidentiality in all interactions.

Benefits

• Dental, Health, Paramedical, Short & Long Term Disability, Life Insurance, Employee Assistance Program
• Employer-matched Defined Contribution Pension Plan
• Paid vacation time in accordance with the School calendar
• Commitment to work-life balance
• Professional development opportunities
• Discounted rates for NBS Adult Ballet Classes
• Employee discount at The Shoe Room, our dance retail store
• Subsidized lunch, beverages, and snacks at our onsite café
• Collaborative and inclusive work environment with opportunities to participate in employee engagement initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree