Evening Front Desk Agent

MOUNTAIN CAPITAL PARTNERS•Durango, CO

2d•$16 - $17•Onsite

About The Position

The Evening Front Desk Agent is responsible for ensuring the highest possible level of guest satisfaction. This role involves capturing sales through reservations and sales inquiries, and coordinating front office activities to meet guest service standards and optimize room occupancy. This is a Full Time, Year Round position that includes a free season pass for the employee and their dependents. The position will remain open until filled.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers, employees or organizations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compete rates, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed written or oral instructions.
Ability to deal with problems involving a few variables in standardized situations.
High school diploma or general education degree (GED) required.
One year lodging experience and/or training preferred; or equivalent combination of education and experience.
Stand; walk; use hands to handle or feel objects, tools, or controls; and talk or hear.
Reach with hands and arms.
Occasionally stoop, kneel, crouch, or crawl and smell.
Occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Responsibilities

Demonstrates and promotes a strong commitment to providing the best possible experience for our guests, homeowners and employees.
Sells the value of Purgatory Resort to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.
Probes to uncover as much information from guests as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentation.
Processes guest reservations, registrations, payments, and departures.
Handles collection efforts of all in house balances and notifies management of potential liabilities.
Balances all cash, checks, credit card and city ledger accounts through verification.
Shift reports and performs audit functions if assigned.
Responsible for thorough understanding and effective performance of the property management system.
Maintain and organize work areas and clean Front Desk daily.
Respond to all guest requests and follow through to assure satisfactory outcome and compliance.
Offer guest assistance when needed whenever possible.