Evening Buffet & Dining Attendant

Drury Hotels•Orlando, FL

3d•Onsite

About The Position

This role is responsible for ensuring an exceptional guest experience during the complimentary 5:30 p.m. Kickback "happy hour" by providing courteous, friendly service with a +1 Service attitude. The attendant will greet guests, maintain a clean and inviting dining room, monitor and restock supplies, perform end-of-shift cleaning, and answer guest questions using knowledge of the hotel and local area.

Requirements

A warm and friendly manner in communicating with guests to create a comfortable and relaxing atmosphere.
A "can-do" spirit and the energy to keep the dining area spotless during busy hours.
Ability to perform physical tasks, including standing for long periods and floor care (sweeping/mopping).
Knowledge of hotel services and the local community to assist guests effectively.
Ability to speak and receive direction (written and verbal) in English.

Responsibilities

Make our complimentary 5:30 p.m. Kickback “happy hour” … well, happy for our guests.
Ensure an exceptional guest experience by providing courteous, friendly service with a +1 Service attitude.
Greet guests warmly as they enter the dining area, acting as the first point of contact for their evening experience.
Maintain a clean and inviting dining room by promptly clearing plates, wiping tables, and removing trash throughout the shift.
Monitor and restock dining supplies (napkins, cutlery, etc.) to ensure guests have everything they need.
Perform end-of-shift cleaning, including sweeping and mopping the lobby and dining area floors to ensure the space is reset for the next day.
Answer guest questions using your knowledge of the hotel and local area to provide helpful information.