Evaluation Counselor, UT Chattanooga

University of Tennessee • Chattanooga, TN

1d • Onsite

About The Position

The Evaluation Counselor serves as a liaison between the University of Tennessee at Chattanooga and the community. The position assists prospective students and families in person, by telephone, and by email, providing current information and updating student files and admission decisions. It also provides timely admissions decisions, may represent UTC at college and professional fairs, and processes admissions files for transfer, freshman, readmission, and other student types. The role ensures admission files are appropriately organized through scanning and indexing.

Requirements

• Bachelor’s degree.
• Previous experience working in a college setting.
• Experience using Microsoft Office and Microsoft Windows.
• Ability to communicate sensitive information in person, by email, and by telephone using oral and written communication skills.
• Ability to handle multiple tasks.
• Courteous disposition and organizational skills.
• Strong oral and written communication skills.
• Knowledge of admissions policies and academic programs.
• Ability to solve problems, make decisions, and propose solutions to complex issues.

Nice To Haves

• Two to three years of experience in a college admissions office or comparable collegiate or business experience.
• Experience with the University of Tennessee at Chattanooga and higher education in Tennessee.
• Experience in the evaluation or transfer process.
• Previous experience with Ellucian Banner and ARGOS.

Responsibilities

• Evaluate college transcripts to award course credit, assess grade point averages and admissions standing, and make admissions decisions.
• Use ARGOS reporting to identify and correct errors in student admission files.
• Run ARGOS reports to identify complete, ready-to-review students and create daily workloads.
• Interact with prospective students and families who visit or call the Admissions office, including high school students, transfer students, foreign students, parents, and adult students.
• Participate in specialized programs, including phone-calling campaigns and off-campus events.
• Follow up on initial contacts made by mail, email, and telephone.
• Provide up-to-date information and update student files or student decisions as needed.
• Process admissions files for transfer, freshman, readmission, and other student types, including organizing files through scanning and indexing.
• In some cases, represent UTC at college and professional fairs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level