Evaluation Counselor, UT Chattanooga

University of Tennessee•Chattanooga, TN

About The Position

The Evaluation Counselor serves as a liaison between the University of Tennessee at Chattanooga and the community. The role assists prospective students and families in person, by telephone, and by email, providing current information, updating student files and admissions decisions, and delivering timely admissions decisions. The counselor may also represent UTC at college and professional fairs. The position performs specialized processing of admissions files for transfer, freshman, readmission, and other student types, and organizes files through scanning and indexing. It evaluates college transcripts and academic records to determine course credit, grade point averages, admissions standing, and admissions decisions. The position also uses ARGOS reports to identify and correct file errors and to develop daily review workloads.

Requirements

Bachelor’s degree.
Previous experience working in a college setting.
Experience using Microsoft Office and Microsoft Windows.
Comfort communicating sensitive information orally and in writing, in person, by email, and by telephone.
Ability to handle multiple tasks, with a courteous disposition and organizational skills.
Strong oral and written communication skills.
Knowledge of admissions policies and academic programs.
Ability to solve problems, make decisions, and propose solutions to complex issues.

Nice To Haves

Two to three years of experience in a college admissions office or comparable collegiate or business experience.
Experience with the University of Tennessee at Chattanooga and higher education in Tennessee.
Experience in the evaluation or transfer process.
Previous experience with Ellucian Banner and ARGOS.

Responsibilities

Evaluate college transcripts to award course credit and assess grade point averages, admissions standing, and admissions decisions.
Use ARGOS reporting to identify and correct errors in student admission files.
Run ARGOS reports to create daily workloads by identifying complete files ready for review.
Assist prospective students and families who visit or call the Admissions office, including high school students, transfer students, foreign students, parents, and adult students.
Participate in specialized programs, including phone-calling campaigns and off-campus events.
Follow up on initial contacts made by mail, email, and telephone.
Provide current admissions information, update student files and decisions, and provide timely admissions decisions.
Process admissions files for transfer, freshman, readmission, and other student types, and organize files through scanning and indexing.
Represent UTC at college and professional fairs when applicable.