EUC Analyst I

Henny Penny•Eaton, OH

3d•Onsite

About The Position

The EUC Analyst I is to be responsible for providing tier-1 client hardware and application support. The position will complete traditional incidents (break/fix) and service requests with a focus on providing field-based support. The position also supports project rollouts as necessary.

Requirements

0-2 years of desktop support experience including work in a customer-facing role.
Associate or bachelor’s degree from accredited college, substantial experience will be considered in lieu of degree.
Microsoft client and server technologies expertise including Windows 11, Office Suite, M365 services, Windows Server, Active Directory and Configuration Manager (preferred)

Responsibilities

Provide support of end-user client hardware including desktops, laptops, and mobile devices
Provide support of end-user client operating systems.
Provide support of Microsoft Office 365 and Azure AD services including Exchange, Teams, SharePoint, Yammer, Azure MFA/Self-Service.
Provide support of Cloud-based telephony services.
Coordinate employee provisioning and termination.
Perform new hire employee orientation training on use of IT hardware and IT services.
Perform annual desktop and laptop refresh process.
Find opportunities and make recommendations for continuous improvement.
Consistently demonstrate company values and expected behaviors.
Other duties as assigned.