EUC Systems Analyst

Goodwill Greater Milwaukee & Chicago•Milwaukee, WI

4d•Onsite

About The Position

The EUC Systems Analyst is responsible for the day-to-day provisioning, enrollment, configuration, issuance, and reclamation of 500+ company-issued Apple iOS devices (iPhone/iPad). This role implements strategies to achieve organizational and Information Technology goals, revises and sustains policies, procedures, and programs, and typically works on projects and initiatives spanning 3-12 months.

Requirements

Two years of college education or experience equivalency, and a minimum of 3 years’ experience.
Experience with mobile device management platforms; familiarity with Microsoft Intune and Apple Business Manager (ABM) preferred.
Demonstrated knowledge of Apple devices (iPhone/iPad) and mobile technology ecosystems.
Experience with carrier account management; AT&T wireless experience is a plus.
Strong organizational and documentation skills with the ability to manage accurate asset inventory across a large and growing device fleet.
Ability to travel between Goodwill locations as needed.

Nice To Haves

Familiarity with Microsoft Intune and Apple Business Manager (ABM)
AT&T wireless experience

Responsibilities

Mobile Device Fleet Administration: Responsible for the day-to-day provisioning, enrollment, configuration, issuance, and reclamation of 500+ company-issued Apple iOS devices (iPhone/iPad). Maintains accurate asset inventory and all associated documentation and develops and sustains standard operating procedures for the full device lifecycle.
Mobile Device Management (MDM): Administers and maintains device policies, configuration profiles, and compliance settings within Microsoft Intune and Apple Business Manager (ABM). Ensures all managed devices remain enrolled, compliant, and aligned with organizational security standards and controls.
Carrier & Billing Management: Manages the organization’s AT&T wireless account including line activations and deactivations, plan administration, invoice review and reconciliation, and ongoing optimization of carrier services to align with organizational needs and budget expectations.
End User Computing Support: Provides entry-level support for the End User Computing team, including help desk ticket resolution, hardware staging and provisioning, peripheral management, and active participation in organization-wide equipment rollouts such as new Retail Store hardware deployments.
Ensures the quality of Goodwill technical solutions through testing, root cause analysis, and appropriate security and controls as they pertain to mobile device management and end user computing.
Maintains current knowledge of Apple iOS / iPadOS platforms, MDM tooling, and carrier services. Develops and sustains standard operating procedures and technical documentation for mobile device lifecycle processes.
Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
Community Engagement: Champions Goodwill’s community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
Responsible for completing other duties/responsibilities as assigned.