Etude Seasonal Concierge

Treasury Wine Estates • Napa, CA

14h • Onsite

About The Position

The Tasting Room Concierge serves as the first point of contact, creating a warm, polished welcome for all guests. This role manages reservations, guest flow, and seating to ensure a seamless and elevated tasting experience. By anticipating guest needs and coordinating with the service team, the Concierge helps set the tone for exceptional hospitality and memorable visits.

Requirements

• Must be at least 21 years old
• Strong customer service and hospitality mindset
• Excellent communication and interpersonal skills with the ability to engage diverse audiences
• Ability to anticipate guest needs and respond quickly, calmly, and professionally
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Problem-solving skills with a composed, solution-focused approach under pressure
• Proficiency with reservation systems, point-of-sale (POS) platforms, or similar hospitality software
• Team-oriented working style with strong collaboration skills across departments
• Professional demeanor with strong presentation skills and brand representation awareness

Responsibilities

• Create a warm and welcoming first impression by greeting guests and setting the tone for a luxury hospitality experience.
• Manage reservation systems, waitlists, and guest flow to optimize seating and minimize wait times.
• Coordinate guest seating and transitions between experiences to ensure seamless and attentive service.
• Maintain strong knowledge of tasting room offerings to effectively communicate experiences, pricing, and availability.
• Manage high-volume traffic periods while maintaining organization, composure, and a guest-focused approach.
• Coordinate closely with tasting room associates and leadership to align on guest needs and service priorities.
• Build relationships with guests to support personalized experiences and encourage repeat visits.
• Address guest inquiries, special requests, and concerns with professionalism, urgency, and sound judgement.
• Coordinate daily operational logistics, including opening and closing procedures and host stand organization.
• Drive positive guest outcomes by supporting efficient operations and an elevated, memorable experience.

Benefits

• Our culture is built on bringing our whole selves, being courageous and delivering together – it’s our DNA and the heart of who we are at TWE.
• We prioritise your growth with access to global career opportunities and structured programs designed to support your health, wellbeing and career development.
• Enjoy the world’s most desirable wines through our generous employee product allowance
• Competitive benefits package including: Medical, Dental, and Vision, Paid Time Off (vacation, sick time, and holidays), 401K with company match, and much more!
• Plus, you'll get an extra day off each year with your “TWEforME Day” – a day to spend however you choose!
• We offer a range of great benefits such as flexibility, rewards and discounts and health and well-being initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees