ETQ QMS System Administrator

VulcanForms Inc. • Devens, MA

28d • $125,000 - $172,000 • Hybrid

About The Position

VulcanForms Inc. seeks an ETQ QMS System Administrator for its Devens, Massachusetts location in a hybrid work arrangement. The role owns administration, configuration, and day-to-day support of the ETQ Reliance Quality Management System (QMS). It serves as a primary resource for end users, troubleshooting incidents, configuring workflows to meet evolving quality and business needs, and maintaining a stable, reliable platform aligned with business operations.

Working with Quality, IT, and business stakeholders, the administrator gathers and analyzes requirements, translates them into system configurations, and prepares, executes, and validates tests before production changes. The role coordinates User Acceptance Testing (UAT) and supports continuous improvement as the platform scales with the company’s growth. It is a hands-on position in a fast-paced manufacturing environment.

Requirements

• Bachelor’s degree in a related field or equivalent hands-on experience.
• Proven experience administering ETQ Reliance or a comparable enterprise QMS, including platform configuration and workflow design.
• Experience with QMS system implementation, such as leading or supporting a platform rollout from design through go-live.
• Experience in functional and/or corporate application support, including troubleshooting and resolving end-user incidents.
• Experience gathering and analyzing business requirements and translating them into system configurations.
• Experience preparing, executing, and validating tests, including coordinating UAT.
• Familiarity with quality processes and standards such as CAPA, document control, audits, change management, ISO 9001, and AS9100.
• Strong analytical, troubleshooting, and communication skills.
• Proficiency in Jira, SharePoint, and Microsoft Office.

Nice To Haves

• MBA or other advanced degree.
• Experience administering an enterprise QMS in manufacturing or a regulated industry.

Responsibilities

• Act as the primary functional analyst and administrator for the ETQ Reliance QMS platform, providing application support and guidance to end users across the business.
• Analyze, troubleshoot, and resolve ETQ Reliance QMS incidents, identify root causes, and implement lasting solutions.
• Administer and configure the ETQ Reliance platform to keep it stable, secure, and aligned with business needs.
• Design and configure workflows that translate business processes into effective system solutions.
• Elicit, document, and analyze stakeholder business requirements and translate them into functional specifications and system configurations.
• Develop test plans and scripts; prepare, execute, and validate testing to confirm changes meet business and quality requirements.
• Coordinate and facilitate UAT, gather stakeholder feedback, and drive issues to resolution.
• Evaluate platform usage and performance to identify continuous-improvement opportunities and recommend enhancements.
• Monitor application stability and data integrity and ensure ongoing alignment with evolving business requirements.

Benefits

• Medical, dental, vision, and life insurance available starting on the first day of employment.
• Generous time-off package, including vacation PTO and sick PTO.
• 14 company-paid holidays.
• 401(k) with company match.
• Stock options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level