ETPS Data Specialist - OKC/Norman Area

Family & Children's Services Career Center•Oklahoma City, OK

About The Position

The ETPS Performance Specialist helps identify areas needing attention and supports efforts to improve outcomes, increase accountability, and promote quality services across the organization. The position serves as a resource for leaders and staff regarding ETPS requirements, reporting processes, and performance expectations. The specialist performs these responsibilities under the direction of the Manager, Healthcare Metrics & Performance. The role monitors assigned ETPS, CCBHC, and organizational performance measures; reviews reports and data for accuracy and completeness; maintains tracking tools and records; prepares routine reports and other materials; and follows up with programs about missing information and reporting requirements. The specialist also supports program staff and leaders, assists with training materials and meetings, tracks improvement actions, and contributes to data quality and continuous quality improvement efforts. This is a safety-sensitive position under the Oklahoma Medical Marijuana and Patient Protection Act. The employee is subject to drug and alcohol testing, including random testing. Marijuana is included in the screening panel, and a medical marijuana license does not excuse the employee from testing or the consequences of a positive test under the agency’s Drug Free Workplace Policy.

Requirements

High school diploma or equivalent required.
Basic to intermediate knowledge of Microsoft Excel, Word, Outlook, and other Microsoft Office applications.
Ability to organize and maintain accurate records.
Ability to review information and identify possible errors or missing information.
Ability to create and maintain spreadsheets and reports.
Ability to manage multiple assignments and meet deadlines.
Strong attention to detail.
Good verbal and written communication skills.
Ability to follow written procedures and instructions.
Ability to work independently and as part of a team.
Ability to maintain confidentiality.
Ability to learn agency reporting requirements and performance measures.
Ability to build positive working relationships with staff and leaders.

Nice To Haves

Associate degree preferred.
Two years of experience in healthcare, behavioral health, administrative support, quality monitoring, reporting, records management, or a related field preferred.
Experience working with spreadsheets, reports, databases, or electronic record systems preferred.
Experience in behavioral health or healthcare settings preferred.

Responsibilities

Track assigned ETPS, CCBHC, and organizational performance measures.
Review reports and performance information for accuracy and completeness, and identify missing information, errors, inconsistencies, or areas needing attention.
Notify leadership of missing information, reporting concerns, performance issues, and matters requiring additional attention.
Maintain tracking spreadsheets, monitoring tools, logs, records, and documentation related to performance monitoring and reporting.
Follow up with programs regarding overdue items and reporting requirements; work with program and support staff to resolve reporting issues.
Collect, organize, and maintain information used to evaluate performance and support improvement activities.
Prepare routine reports, spreadsheets, charts, summaries, and meeting materials; update dashboards and reporting resources as needed.
Distribute reports according to established schedules and ensure information is organized and available when needed.
Protect confidential information and follow agency privacy requirements.
Answer routine questions about ETPS measures and performance reports, and provide basic guidance on reporting processes and requirements.
Track leadership action items and follow-up activities, help monitor improvement efforts, and provide progress updates to leadership.
Support consistent reporting practices across programs and locations and maintain positive working relationships with leaders, staff, and support departments.
Maintain and update ETPS training materials, reference guides, written procedures, forms, job aids, and educational resources.
Assist with training sessions and workshops, and cross-train with other staff to support continuity of operations.
Communicate reporting updates and reminders, participate in performance-monitoring and quality-improvement meetings, and escalate concerns to the manager when appropriate.
Assist with projects to improve performance and service delivery; help identify trends, barriers, and improvement opportunities.
Support corrective-action tracking and implementation of new performance measures and reporting requirements, and help improve data quality and reporting accuracy.