eTailer Account Manager, iHerb

Metagenics•,

33d•$108,099 - $131,411•Remote

About The Position

For over 43 years, Metagenics has had the mission to help people live happier, healthier lives through the life-changing power of nutrition. We believe the way we do business is as important as the business we do; that a company in the nourishment business should nourish its people, too. So, we incorporated healthy, sustainable care into every dimension of our culture. Our diverse and expansive team are a prime example of the power of a people-first approach. We know first-hand, when an organization prioritizes internal growth and fosters empathy, its people come together to set an example of what the world can become. Join us in being the world’s leading healthcare professional-grade VMS company! The Role eTailer Account Manager – iHerb - is responsible for leading, developing, and executing all aspects of the iHerb business strategy for the global markets. This role oversees full P&L ownership, marketplace operations, assortment strategy, forecasting, promotions, operational excellence, and cross functional coordination. The ideal candidate combines strong eCommerce acumen with key account management excellence, marketplace fluency, analytical strength, and strong leadership skills

Requirements

5-10 years’ experience in digital marketing and/or e-commerce roles building growth and driving sales
History of successful 0à1 implementation
Strong network with industry partners and key marketplace platforms
Financial management experience of running and being responsible for a full commercial P&L
Deep familiarity with marketing and ecommerce automation tools
Familiarity with reporting tools such as PowerBI.
Experience managing and leading technological and digital change throughout an organisation; ideally with global and local stakeholders
Demonstrated experience developing and managing social media campaigns that clearly identify target audiences and engage, inform and motivate
Highly developed written and verbal communication skills using multiple tools
Demonstrated ability to collaborate with a range of stakeholders and effectively influence both internally and externally to achieve business goals
Demonstrated strong project management skills
Ability to travel in the US quarterly

Nice To Haves

Experience with VMS, Pharma or FMCG categories highly regarded
Experience working with international e-tailers or in international sales is a plus

Responsibilities

Develop and execute the Global iHerb business strategy to drive growth, profitability, and brand stewardship.
Own annual and quarterly planning, revenue forecasting, and P&L performance.
Identify business opportunities, category expansion areas, and new initiatives that drive incremental growth.
Partner with iHerb to develop retail media plans that deliver strong ROI.
Oversee end-to-end marketplace management including listings, catalog accuracy, pricing, availability, and customer experience.
Partner with Supply Chain to ensure inventory forecasting, replenishment accuracy, and optimal stock levels.
Collaborate with Finance, Legal, and Customer Experience teams to ensure operational compliance and efficiency.
Lead retail negotiations, joint business planning, promotional calendars, and marketing activations with iHerb
Monitor competitive landscape and marketplace trends to inform pricing, assortment, and promotional strategies.
Analyze sales performance, margin drivers, customer behavior, and product trends to optimize business outcomes.
Deliver weekly, monthly, and quarterly business reviews covering performance, risks, and opportunities.
Use data to diagnose business challenges and influence strategic decisions.
Maintain dashboards, KPIs, and reporting frameworks for all aspects of the iHerb business.

Benefits

Medical, dental, vision
Annual employer HSA (Health Savings Account) funding for eligible employees who elect an HSA medical plan
STD, LTD, Basic Life AD&D coverage
401k + employer matching
Free mental health resources through wayForward
Vacation and Sick Time
2 Volunteer Days off per year
Emergency evacuation time off
11 paid company holidays
1 Floating holiday to celebrate your birthday or important religious/holiday to you
Quarterly product allowance to use towards your favorite Metagenics products!
Product discount
Peer to peer recognition programs & more!