ETAB Client Success Specialist

Priority Technology Holdings, LLC • Remote, US,

2d • $24 - $28 • Remote

About The Position

We are seeking a proactive and detail-oriented Customer Success Specialist to join our growing team. This role will play a vital part in ensuring our merchants have a smooth onboarding experience, receive prompt and effective support, and fully leverage the capabilities of the e|tab platform.

Requirements

• Strong communication and interpersonal skills.
• Demonstrated ability to learn technical tools and platforms quickly.
• Organized, self-motivated, and able to work both independently and collaboratively.
• Basic technical troubleshooting or IT support experience.

Nice To Haves

• Experience in customer support, onboarding, or success roles is a plus.
• Familiarity with digital ordering systems or POS platforms preferred.
• Prior experience using Zendesk or similar support tools, preferred.

Responsibilities

• Conduct demos to showcase the core and advanced features of the e| tab platform.
• Support partner demos when needed, working in collaboration with senior team members.
• Continuously learn and communicate the evolving capabilities of the platform.
• Build and configure digital menus for new merchant accounts.
• Coordinate with merchants to confirm accuracy and completion of menu details.
• Follow up to ensure a seamless go-live process.
• Assist with the onboarding of new clients in line with established SLAs and processes.
• Handle introductory calls, menu setup, confirmations, and installation coordination.
• Learn and support integration tasks including payment key setup and navigation of Priority platforms.
• Provide first-line support to merchants, resolving issues efficiently and with excellent communication.
• Take ownership of assigned support tickets, including direct support escalations.
• Perform regular service desk reviews and ensure prompt resolution of customer concerns.
• Troubleshoot hardware issues, specifically printer configurations and connectivity.
• Coordinate hardware shipments and deployments as needed.
• Stay informed about hardware logistics.

Benefits

• Bonus programs
• 401(k) match
• Employee Stock Purchase Program (ESPP)
• HSA and FSA options
• Financial wellness resources and employee discount programs
• Medical, dental, and vision coverage
• Mental health support for employees and dependents through Lyra Health
• Family planning and women’s health benefits through Carrot
• Gym membership reimbursement and virtual wellness programs (including yoga)
• 3 weeks PTO to start, with unlimited PTO after year one
• Education expense reimbursement
• Leadership development programs
• Certified Payments Professional (CPP) certification support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed