Estimator

Boyd Group Services•Easton, PA

14d•$75,000 - $120,000

About The Position

The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates and coordinating customers’ repair needs, including communication throughout the repair process. The Estimator accurately assesses vehicle damage and documents required repairs and parts replacement on the damage appraisal. The role works in alignment with team members to support the repair facility’s KPIs and customer experience. The Estimator informs and updates customers and insurance companies throughout the repair process, ensures compliance with insurance client requirements and company procedures, and helps customers understand the repair process. Duties and responsibilities may change at any time, with or without notice. The physical demands of the job must be met to perform its essential functions; reasonable accommodations may be made for individuals with disabilities.

Requirements

Knowledge of repairs and OE Guidelines.
High school diploma or equivalent.
Awareness of where to look for answers.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Must be willing to complete I-CAR Training.
Valid driver’s license.

Responsibilities

Document each customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate, timely information and guide them through the repair process while delivering excellent customer service.
Ensure compliance with insurance client requirements, processes, and metrics.
Follow WOW Operating Way requirements for customer drop-offs, repair planning, customer communication, and vehicle delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and by phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Maintain store KPIs by maximizing role performance.
Uphold the company’s Core Values of Honesty, Integrity, and Respect.
Assess vehicle damage and document needed repairs and parts replacement on the damage appraisal.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.