Estimator

Boyd Group Services•Dayton, OH

12d

About The Position

The Estimator provides an exceptional customer experience by preparing estimates, coordinating customers’ repair needs, and communicating with customers and insurance companies throughout the repair process. The role accurately assesses vehicle damage and documents required repairs and parts replacement on damage appraisals. The Estimator works with the facility team to support repair-facility KPIs and a successful customer experience. The position includes customer service, insurance-program compliance, repair planning and coordination, participation in team activities, and completion of recommended training. Duties and responsibilities may change as business needs require. The physical demands of the job must be met to perform its essential functions; reasonable accommodation may be made for individuals with disabilities.

Requirements

High school diploma or equivalent.
Knowledge of repairs and OE guidelines.
Basic computer skills.
At least 1 year of experience with DRP compliance.
Must be willing to complete I-CAR Training.
Valid driver’s license.
Awareness of where to look for answers.

Responsibilities

Document every customer interaction and update records efficiently and accurately with pertinent details.
Provide customers with accurate and timely information, guide them through the repair process, and deliver excellent customer service.
Comply with insurance client requirements, processes, and metrics.
Follow WOW Operating Ways for customer drop-offs, repair planning, customer communication, and delivery.
Communicate customer requests and needs to appropriate team members.
Greet customers positively in person and over the phone.
Understand required insurance programs and procedures.
Participate in daily production walks with the Management Team, as required.
Support team members when required.
Participate in monthly Health & Safety and staff meetings, if required.
Attend training, information sessions, and workshops recommended by the Store Manager.
Accurately assess vehicle damage and document needed repairs and parts replacement on damage appraisals.

Benefits

Annual paid time off (PTO) plans.
Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental, and vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer-paid short-term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non-prescription safety glasses annually.
Annual voluntary uniform stipend.
Voluntary daily pay option.